At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming in-store experience.
- Company: Join The White Company, known for its premium products and inclusive culture.
- Benefits: Enjoy 50% product discount, 20-25 days holiday, and a competitive salary.
- Other info: Be part of a supportive team with great career growth and social events.
- Why this job: Build your skills in customer service while making customers feel valued and supported.
- Qualifications: Friendly attitude and eagerness to learn; retail experience is a plus but not required.
The predicted salary is between 22000 - 26000 £ per year.
As a Sales Advisor, you play an important role in delivering the day‑to‑day customer experience in store. You bring our products and brand to life through warm service, genuine conversations, and attention to detail, helping customers feel welcomed, supported, and confident in their choices. This role is about building strong foundations in customer service, product knowledge, and teamwork, while developing confidence and consistency in everything you do.
What you’ll be doing
- Welcome customers warmly and help them feel comfortable in store.
- Listen carefully to customer needs and offer thoughtful, informed product advice.
- Deliver service that reflects The White Company values and premium standards.
- Support customers across in‑store, online, and phone enquiries where required.
- Share product knowledge in a simple, helpful way to support customer choices.
- Represent The White Company brand through your behaviour, tone, and service.
- Encourage customer relationships and data capture as part of everyday service, with guidance.
- Go the extra mile when possible so customers leave feeling happy and valued.
People and Culture: Being a Team Player
- Work positively with colleagues, supporting the team during busy periods.
- Communicate clearly and respectfully with customers and team members.
- Be open to learning through feedback, training, and day‑to‑day experience.
- Follow agreed routines and ways of working to support consistency across the team.
- Take pride in representing The White Company values and behaviours.
- Contribute to a friendly, inclusive, and supportive team environment.
Store Operations: Supporting the Store
- Complete daily tasks accurately and on time, following clear guidance.
- Follow cash handling, security, and Health & Safety procedures confidently.
- Take care of products and fixtures to reflect brand standards.
- Support replenishment, housekeeping, and stock tasks as directed.
- Balance completing tasks with maintaining a calm, attentive customer experience.
- Report any issues, risks, or concerns promptly to a Supervisor or Manager.
About You
- Friendly, approachable, and comfortable talking to customers.
- Reliable, organised, and happy to follow clear processes.
- Keen to learn and develop new skills.
- Enjoys working as part of a team.
- Retail experience is helpful but not essential — attitude and enthusiasm matter most.
What we offer you
- 50% discount on our products
- 20 days holiday rising to 25 during service
- A Volunteer Day with a charity of your choice
- A competitive salary and discretionary bonus scheme may be rewarded annually
- Perk Place Benefits Platform offering a variety of discounts across wellbeing and lifestyle
- Automatic enrolment into the Group Personal Pension scheme
- Wagestream Money Management app – access to Wagestream gives you power over your pay and supports financial wellbeing
- Following successful probationary completion, you’ll be covered by our life assurance plan
- Social – Christmas party/social events throughout the year
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We’d love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
Sales Advisor in Glasgow employer: Shop Silverburn
At The White Company, we pride ourselves on fostering a supportive and inclusive work environment where every Sales Advisor can thrive. With competitive salaries, generous employee discounts, and opportunities for personal growth, we empower our team to deliver exceptional customer experiences while enjoying a vibrant workplace culture. Join us in creating a welcoming atmosphere that values diversity and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Glasgow
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with The White Company's products and values. This way, when you chat with customers, you can share genuine insights and make them feel right at home.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to boost your confidence in having warm conversations. Remember, it’s all about making customers feel valued and understood.
✨Tip Number 3
Show off your teamwork spirit! Think of ways you can support your future colleagues during busy times. A positive attitude goes a long way in creating a friendly atmosphere that customers will love.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need to prepare for the interview and show us what you’ve got!
We think you need these skills to ace Sales Advisor in Glasgow
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your enthusiasm for customer service and teamwork. A warm, friendly tone can really make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Sales Advisor role. Highlight any relevant experience or skills that align with our values and the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at Shop Silverburn
✨Know the Brand Inside Out
Before your interview, take some time to research The White Company. Understand their products, values, and what sets them apart in the market. This knowledge will help you demonstrate genuine enthusiasm and align your answers with their brand ethos.
✨Practice Active Listening
During the interview, show that you can listen carefully by responding thoughtfully to questions. Reflect on what the interviewer says and ask follow-up questions. This not only shows your communication skills but also your ability to connect with customers, which is crucial for a Sales Advisor.
✨Showcase Your Team Spirit
Be prepared to discuss examples of how you've worked well in a team. Highlight any experiences where you supported colleagues or contributed to a positive work environment. This aligns perfectly with the role's emphasis on teamwork and collaboration.
✨Demonstrate Your Customer Service Skills
Think of specific instances where you've gone above and beyond for a customer. Share these stories during your interview to illustrate your commitment to providing excellent service. Remember, it's all about making customers feel valued and supported!
