At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and maintain high visual standards.
- Company: Join White Stuff, a vibrant retail brand known for its unique designs and collaborative culture.
- Benefits: Flexible 30-hour contract with weekend availability and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on team spirit and personal development.
- Why this job: Be part of a passionate team that values creativity and customer connection in fashion.
- Qualifications: Retail experience and a passion for fashion are essential; leadership skills are a plus.
The predicted salary is between 24000 - 30000 € per year.
Please, note this role is a 30 hour contract and weekend availability may be required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You'll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.
WHAT YOU’LL BE DOING
You'll report to the Shop Manager and sit within our Retail team.
- Customer Experience
- Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
- Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups.
- Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders.
- Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.
- Commercial Management
- Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.
- Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions.
- Holding a good understanding of and ability to communicate to the team the shop's Key Performance Indicators (KPI).
- Being a team player and leading team briefs in management absence to ensure the team is set up with the information and motivated to achieve targets.
- Striving to continuously improve team performance.
- Team Management
- Organising and supporting the running of the shop through staff management processes such as Rotageek.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Assisting management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results.
- Supporting with motivating and rewarding the team through praise and recognition.
- Living our Brand Values and championing these within the team.
- Delegating tasks to the team appropriately to ensure the day to day running of the shop.
- Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met.
- Seeking out opportunities to train and develop the team.
- Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams.
- Cascading People Team communications such as Retail Family Gathering to the team.
- Operational Support
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Assisting in supervision of stock takes and audits to ensure accurate reconciliation.
- Supporting with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes.
- Show good understanding of policies and procedures.
- Escalating operational issues and risks to relevant function.
Customer Host Supervisor employer: Shop Silverburn
At White Stuff, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture where creativity and collaboration thrive. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that encourages entrepreneurial ideas at all levels. Located in the heart of the high street, our Customer Host Supervisors play a vital role in delivering outstanding customer experiences while enjoying the benefits of a sociable team atmosphere and a brand that values individuality and passion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, dive into White Stuff's values and mission. This way, you can show how your passion for retail and fashion aligns with their vibe, making you a standout candidate.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering an amazing customer experience, think of examples from your past where you've gone above and beyond for customers. Share these stories during your chat!
✨Tip Number 3
Be ready to discuss teamwork! White Stuff loves a collaborative spirit, so come prepared with examples of how you've inspired or supported your team in previous roles. Show them you're a team player who can lead by example.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or upcoming projects. This shows your genuine interest and helps you figure out if it's the right fit for you.
We think you need these skills to ace Customer Host Supervisor
Some tips for your application 🫡
Show Your Passion for Retail:Make sure to highlight your love for retail and fashion in your application. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing customer experiences.
Be Yourself:We value authenticity, so don’t be afraid to let your true self shine through in your written application. Share your unique experiences and how they’ve shaped your approach to teamwork and customer service.
Highlight Teamwork Skills:Since this role is all about inspiring and leading a team, make sure to showcase your teamwork skills. Talk about times when you’ve motivated others or contributed to a positive team environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our White Stuff family!
How to prepare for a job interview at Shop Silverburn
✨Know Your Brand
Before the interview, dive deep into White Stuff's history, values, and product range. Familiarise yourself with their A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) and think about how you can embody these in your role as a Customer Host Supervisor.
✨Showcase Your Passion for Retail
During the interview, express your enthusiasm for retail and fashion. Share specific examples of how you've inspired teams or improved customer experiences in previous roles. This will demonstrate your determination to grow and succeed in this position.
✨Prepare for Team Management Questions
Expect questions about team dynamics and management. Think of scenarios where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and create a positive atmosphere, which is crucial for this role.
✨Understand Operational Excellence
Brush up on your knowledge of retail operations, including stock management and visual merchandising. Be ready to discuss how you would maintain high standards in the shop and support the Shop Manager in achieving commercial goals.
