Administrator in Bournemouth

Location: Hybrid role – able to travel to the hub 1 day a week

Job type: Full Time Permanent

Salary: £12.72 Hour

Contracted Hours: 30 hours per week

About the role: The Administrator will build and maintain strong working relationships with colleagues and managers across the business, providing professional, consistent, and robust administrative support to the Shoots Team. The role is responsible for ensuring the smooth and efficient coordination of administrative processes, supporting operational effectiveness, and enabling the team to achieve and exceed departmental and company objectives. The successful candidate will be highly organised, proactive, and detail‑oriented, with the ability to manage multiple priorities while delivering excellent service to internal stakeholders. By providing accurate administration, effective communication, and responsive support, the Administrator will contribute to the overall success and performance of the team.

Essential Skills & Qualification:

• Excellent verbal and written communication skills, with the ability to build effective working relationships at all levels.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Experience of providing high‑quality administrative support in a busy working environment.
• Strong attention to detail and accuracy when handling data, documentation, and records.
• Excellent time management skills and the ability to work independently using initiative.
• Customer‑focused approach with experience of delivering excellent service to internal and external stakeholders.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Level 3 qualification in Business Administration (or equivalent).
• Level 2 ICT qualification (or equivalent), with proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.

Your Key Duties & Responsibilities:

• Process learner documentation accurately and efficiently, ensuring compliance with ESFA funding rules, regulatory requirements, and contractual obligations.
• Maintain effective communication with learners, team members, partner settings, and internal and external stakeholders to support the smooth delivery of programmes and services.
• Monitor and adhere to current organisational policies, procedures, and compliance requirements, ensuring knowledge remains up to date through regular review of documentation and updates published on relevant systems.
• Ensure all learner records and administrative systems are maintained accurately, securely, and in accordance with data protection requirements.
• Provide timely and professional administrative support to the Shoots Team and wider business as required.
• Support the achievement of team and organisational objectives through efficient administration and attention to detail.
• Create, maintain, and distribute surveys to support business needs, gather feedback, and assist with reporting and continuous improvement activities.
• Coordinate and manage weekly post duties from the Head Office, ensuring incoming and outgoing correspondence is handled promptly and appropriately.
• Manage and maintain NEET (Not in Education, Employment or Training) data, ensuring records are accurate, up to date, and reported in line with funding and contractual requirements.

Why Shoots:

Shoots is a leading provider of apprenticeships and training courses in childcare, business administration, leadership and management, and customer service. Recognised for training excellence with accolades such as the Beacon Award and ‘Investors in People’ recognition, Shoots is committed to supporting individuals in advancing their careers. The team comprises experienced professionals, many of whom began as apprentices or unqualified nursery staff, offering first‑hand understanding of balancing work, family, and education. Shoots collaborates closely with employers and apprentices to achieve individual goals, consistently achieving results above the national average and ranking in Ofsted’s top 10 nationwide.

Equal Opportunity Employer:

We are an equal opportunity employer and at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

DBS Requirements:

All candidates will be required to have an enhanced DBS which is on the update service. All offers are conditional upon satisfactory background checks. This role involves regulated activity with children. You should not apply if you are on the Children’s Barred List.