Job Title: Shop Manager
Salary: c. £29,000 per annum
Team: Godalming
Hours: Full Time, 37.5 per week
Contract Type: Permanent
Location: Godalming Shop, GU7 1DW
About the role
Your key purpose will be to lead the day to day operation of our Godalming charity shop, maximising income and delivering an excellent experience for our customers, volunteers and supporters while helping to raise vital funds for Shooting Star Children's Hospices.
You will be responsible for overseeing all aspects of shop performance, including customer service, stock management, donation processing, merchandising and financial administration. You will ensure donations are processed efficiently, Gift Aid opportunities are maximised, and stock is presented to a high standard through attractive displays and effective merchandising.
Working closely with Assistant Shop Managers and volunteers, you will create a positive and inclusive environment, providing training, support and direction to ensure the shop is fully staffed and operating effectively. You will be responsible for driving sales performance, maintaining accurate financial records, ensuring compliance with policies, procedures and relevant legislation, and identifying opportunities to maximise income from donated goods.
You will also support fundraising initiatives, charity campaigns and special events, while ensuring the shop remains safe, welcoming, clean and well-presented at all times. Flexibility is essential, as you may be required to provide support and cover across other shop locations when needed.
About you
This role requires experience of managing a retail environment, including responsibility for sales performance, customer service, cash handling and ensuring compliance with relevant policies and procedures. You will have experience of motivating and supporting staff, with the ability to build strong relationships and create a positive and inclusive team culture.
Strong organisational skills, the ability to prioritise competing demands and confidence in making day to day operational decisions are essential. You will be able to manage stock effectively, maintain high merchandising standards and identify opportunities to maximise income through donations, Gift Aid and retail sales.
Experience of recruiting, training and coordinating volunteers would be advantageous, as would experience of charity retail, financial reporting and stock management. Above all, you will be proactive, adaptable and passionate about delivering excellent customer service while supporting the vital work of Shooting Star Children's Hospices.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Mental Health First Aiders
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Please contact Joe Tooze,joe.tooze@shootingstar.org.uk or 07973828895 if you have any questions about this role.
Anticipated closing date: 25/09/2026
About Shooting Star Children’s Hospices
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
To help each member of our team to excel in their role, we provide a range of skills training, staff benefits, discounts and wellbeing events. Discover the difference you can make today.
The Benefits
Annual Leave
Pension Scheme
Starlight Academy
Retail Discounts
Employee Assistance Programme
Cycle to Work Scheme
Recognition 'Star' Awards
Employee Referral Scheme
The Team
- Ellie
- EMDR and Art Therapist
"Shooting Star has supported my professional development from day one – enabling me to broaden my knowledge and expertise in bereavement care and trauma-informed practice, as an EMDR and Art Therapist. Their ongoing investment in my learning has made me feel valued and strengthened my confidence, ensuring that I am able to provide high-quality, evidence-informed, and compassionate care to the families that I support."
- Jess
- Nurse
“I started as a newly qualified nurse, now I have the skills and confidence to care for any child that comes into the hospice no matter how complex their care needs are.”
- Cian
- Individual Giving Fundraiser
"I feel like a valued part of a collaborative team in Shooting Star. There's a genuinely supportive working environment here, where creativity is encouraged."
Documents
Shop Manager in Godalming employer: Shooting Star Children's Hospices
Shooting Star Children’s Hospices is an exceptional employer, offering a fulfilling opportunity to make a real difference in the community while working in a supportive and collaborative environment. With a strong focus on employee growth and development, you will have access to training and resources that empower you to lead effectively and enhance your skills. Our culture prioritises compassion and teamwork, making it a rewarding place to work across the beautiful locations of Surrey and SW London.
Contact Details:
Shooting Star Children's Hospices Recruitment Team
