At a Glance
- Tasks: Lead a team of volunteers to maximise sales and deliver top-notch customer service.
- Company: Join a supportive organisation dedicated to making a difference in the community.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working arrangements.
- Other info: Great opportunity for career growth and personal development.
- Why this job: Make an impact while gaining valuable leadership experience in a vibrant retail environment.
- Qualifications: Proactive team player with a passion for customer service and sales.
The predicted salary is between 15736 - 15736 £ per year.
Salary £15,736 per annum (pro‑ratio of full time equivalent £26,227)
Location Knaphill Shop (GU21 2PP)
Contract: Fixed Term – Part Time, 22.5 hours per week
Anticipated Closing Date: 23/06/2026
About the role
Your key purpose will be to support and, in the absence of the Shop Manager, lead a team of volunteers to maximise sales and deliver excellent customer service. You will also ensure the shop premises and assets are maintained to a high standard, in line with legal requirements and SSCH policies and procedures.
What we require
- We are looking for a proactive and organised team player, confident in supporting and leading volunteers.
- You must have a strong focus on customer service, be comfortable dealing with enquiries and resolving issues professionally while creating a welcoming environment for customers and volunteers.
- Experience or interest in merchandising, stock management, and sales performance is required, along with the ability to make pricing and display decisions to maximise income.
- You should be able to plan and prioritise tasks, coordinate rotas, delegate responsibilities, and ensure smooth day‑to‑day running of the shop.
- Communication skills to collaborate with internal teams and stakeholders are essential.
What we offer
- In return you will receive a competitive salary along with the following benefits:
- NHS Pension Scheme (or stakeholder pension scheme with up to 7% employer contributions)
- Annual leave: 27 days plus bank holidays (increases with length of service)
- 2 weeks paid sabbatical leave after 5, 10 and 15 years of service
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Reimbursed professional membership fees
- Eye care
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Mental Health First Aiders
Safeguarding & Equality
We are committed to safeguarding and promoting the welfare of children and young people, and expect all staff to share this commitment. We support equal opportunities and employ in line with the Rehabilitation of Offenders Act 1974. Employment is subject to satisfactory references and a DBS check.
Please contact Joe Tooze, joe.tooze@shootingstar.org.uk or 07973828895 if you have any questions about this role.
Assistant Shop Manager (Maternity Cover) in Woking employer: Shooting-Star-Children
Join our team at the Knaphill Shop, where we pride ourselves on fostering a supportive and inclusive work culture that values every member's contribution. As an Assistant Shop Manager, you'll enjoy a competitive salary, generous annual leave, and opportunities for professional growth, all while leading a dedicated team of volunteers in a vibrant community setting. With flexible working arrangements and a strong commitment to employee wellbeing, we offer a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager (Maternity Cover) in Woking
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Shooting-Star-Children and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Shooting-Star-Children and let us see your personality shine through!
We think you need these skills to ace Assistant Shop Manager (Maternity Cover) in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Shooting-Star-Children.
Get Familiar with Our Brand:Before applying, take some time to learn about Shooting-Star-Children and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Shooting-Star-Children
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Shooting-Star-Children.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Shooting-Star-Children will surely appreciate.
