At a Glance
- Tasks: Lead a team of volunteers to maximise sales and deliver top-notch customer service.
- Company: Join a supportive organisation dedicated to making a difference in the community.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working arrangements.
- Other info: Great opportunity for career growth and personal development.
- Why this job: Make an impact while gaining valuable leadership experience in a vibrant retail environment.
- Qualifications: Proactive team player with a passion for customer service and sales.
The predicted salary is between 15736 - 15736 £ per year.
Salary £15,736 per annum (pro‑ratio of full time equivalent £26,227)
Location Knaphill Shop (GU21 2PP)
Contract: Fixed Term – Part Time, 22.5 hours per week
Anticipated Closing Date: 23/06/2026
About the role
Your key purpose will be to support and, in the absence of the Shop Manager, lead a team of volunteers to maximise sales and deliver excellent customer service. You will also ensure the shop premises and assets are maintained to a high standard, in line with legal requirements and SSCH policies and procedures.
What we require
- We are looking for a proactive and organised team player, confident in supporting and leading volunteers.
- You must have a strong focus on customer service, be comfortable dealing with enquiries and resolving issues professionally while creating a welcoming environment for customers and volunteers.
- Experience or interest in merchandising, stock management, and sales performance is required, along with the ability to make pricing and display decisions to maximise income.
- You should be able to plan and prioritise tasks, coordinate rotas, delegate responsibilities, and ensure smooth day‑to‑day running of the shop.
- Communication skills to collaborate with internal teams and stakeholders are essential.
What we offer
- In return you will receive a competitive salary along with the following benefits:
- NHS Pension Scheme (or stakeholder pension scheme with up to 7% employer contributions)
- Annual leave: 27 days plus bank holidays (increases with length of service)
- 2 weeks paid sabbatical leave after 5, 10 and 15 years of service
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Reimbursed professional membership fees
- Eye care
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Mental Health First Aiders
Safeguarding & Equality
We are committed to safeguarding and promoting the welfare of children and young people, and expect all staff to share this commitment. We support equal opportunities and employ in line with the Rehabilitation of Offenders Act 1974. Employment is subject to satisfactory references and a DBS check.
Please contact Joe Tooze, joe.tooze@shootingstar.org.uk or 07973828895 if you have any questions about this role.
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