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- Tasks: Manage and develop fundraising and volunteer databases for effective data processing and reporting.
- Company: Join a compassionate organisation dedicated to supporting children and families.
- Benefits: Enjoy competitive salary, flexible working, and generous annual leave.
- Other info: Hybrid role with opportunities for professional growth and a commitment to diversity.
- Why this job: Make a real difference while honing your data management skills in a supportive environment.
- Qualifications: Experience with Raiser’s Edge and strong analytical skills are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Fundraising and Volunteer Database Manager will lead on the effective management and development of our fundraising and volunteer databases, ensuring accurate data, smooth integrations and high-quality reporting. The post holder will be responsible for the effective processing of all fundraising data, working with Fundraising and Marketing to enable accurate and appropriate communications with supporters and volunteers, helping to attract, retain and maximise support and deliver excellent supporter experiences.
You will lead on database management, ensuring smooth data processing, cleansing and housekeeping, and oversee system integrations that connect the CRM with donation platforms, the website and finance systems. You will produce regular and ad hoc reports (advanced Excel skills are essential, and SQL experience is a bonus), and manage data selections, segmentation and mailing lists to support high-quality fundraising and marketing activity. You will also deliver training and guidance on Raiser’s Edge, support month-end processes for the Finance team, and drive continuous system improvements, upgrades and automation across data workflows. This is a hybrid role involving 3 days in Shooting Star House and 2 days working from home.
To succeed in this role, you will bring strong CRM and data management experience, combining excellent attention to detail with the confidence to support colleagues across the Fundraising and Finance to use data well. You will be an experienced Fundraising Database Manager with significant experience (minimum 2–3 years) using Raiser’s Edge / Raiser’s Edge NXT, and a strong understanding of data administration, data quality and CRM best practice. Highly analytical with excellent problem-solving skills, you will be comfortable producing reports and explaining technical concepts to non-technical users. Ideally, you will have experience using SQL Server tools such as SSRS and SSIS. You will work collaboratively with fundraising, finance, communications and volunteering teams, and you will be proactive, organised and able to manage multiple priorities.
In return you will receive a competitive salary along with a range of benefits, which include:
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
- Annual leave: 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
- Contractual benefits
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Reimbursed professional membership fees
- Eye care
- Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Cycle to work scheme
- Mental Health First Aiders
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence. We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Anticipated Closing Date: 22/05/2026
Fundraising and Volunteer Database Manager in London employer: Shooting-Star-Children
Contact Detail:
Shooting-Star-Children Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fundraising and Volunteer Database Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fundraising and data management sectors. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your advanced Excel and SQL skills. Bring examples of reports you've created or data projects you've managed. This will demonstrate your expertise and make you stand out.
✨Tip Number 3
Tailor your approach! Research the organisation and understand their mission. When you apply through our website, make sure to align your experience with their values and needs. This shows that you’re not just another applicant, but someone genuinely interested in their work.
✨Tip Number 4
Follow up! After an interview or networking event, send a quick thank-you email. Mention something specific from your conversation to jog their memory. This keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Fundraising and Volunteer Database Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fundraising and Volunteer Database Manager role. Highlight your experience with Raiser’s Edge and any relevant data management skills. We want to see how your background aligns with what we’re looking for!
Show Off Your Skills: Don’t forget to showcase your advanced Excel skills and any SQL experience you have. We love seeing candidates who can demonstrate their analytical abilities and problem-solving skills, so make those shine in your application!
Be Clear and Concise: When writing your cover letter, keep it clear and concise. Explain why you’re passionate about this role and how you can contribute to our mission. We appreciate straightforward communication that gets to the point!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Shooting-Star-Children
✨Know Your Databases
Make sure you brush up on your knowledge of Raiser’s Edge and any other CRM systems mentioned in the job description. Be ready to discuss your experience with data management, integrations, and reporting. This will show that you’re not just familiar with the tools but can also leverage them effectively.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing specific examples where you've used advanced Excel skills or SQL to solve problems or improve processes. Bring along a couple of reports you've created in the past to illustrate your point—this will make your experience tangible.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical users, practice how you would break down complex data topics into simple terms. Think about how you can convey your ideas clearly and concisely, as this will be crucial in your role.
✨Emphasise Collaboration
This role involves working closely with various teams, so be prepared to talk about your experience collaborating with fundraising, finance, and marketing teams. Share examples of how you’ve successfully worked together to achieve common goals, highlighting your proactive and organised approach.