At a Glance
- Tasks: Support shop operations, lead teams, and ensure excellent customer experiences.
- Company: Join Shooting Star Children’s Hospices, a caring and inclusive charity.
- Benefits: Competitive pay, health support, retail discounts, and a pension scheme.
- Other info: Flexible hours across multiple locations with opportunities for personal growth.
- Why this job: Make a real difference while developing your leadership skills in a supportive environment.
- Qualifications: Experience in retail and team supervision, with strong communication skills.
The predicted salary is between 16.65 - 16.65 £ per hour.
Location: Across our 8 shops and distribution unit serving North Surrey and SW London, TW12 3RA
Salary: £16.65 per hour
Team: Retail
Hours: Part Time
Contract Type: Bank
Anticipated closing Date: 22/06/2026
About the role
As a Bank Retail Assistant, you will step in to support the running of the shop as required, including taking the lead in the absence of the Shop Manager or Assistant Managers. In these situations, you will supervise and support a team of volunteers to maximise sales and deliver an excellent customer experience. You will help ensure the shop is well-presented, safe, and operates efficiently, maintaining high standards in line with legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
Please note: This role requires travel to our Shooting Star Retail locations, which include Cobham, Godalming, Guildford, Hampton Hill, Knaphill, Shepperton, Teddington, Weybridge, and our Distribution unit. You must be able and willing to work across these sites to support staffing needs. Flexibility is essential, as occasional weekend working may also be required.
About you
You are a proactive and organised individual with the confidence to lead a team in the absence of the Manager or Assistant Manager. This role requires experience of working in a retail and/or charity retail environment, along with supervising or coordinating teams, ideally including volunteers. You will bring strong leadership and communication skills, enabling you to delegate tasks effectively, motivate others, and create a positive, inclusive working environment. You are passionate about delivering excellent customer service and confident in handling queries and complaints in a professional manner, ensuring a safe and welcoming shop environment at all times. You will also have an ability to work in a fast-paced environment, managing competing priorities while maintaining attention to detail. You will ensure donations are processed efficiently, stock is well merchandised, and financial procedures are followed accurately. With a flexible, hands‑on approach, you thrive on supporting others and are committed to driving shop performance and maintaining high standards in line with policies and procedures.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
- Health and wellbeing – Mental Health First Aiders
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence. We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Contact
Please contact Melanie Hill, melanie.hill@shootingstar.org.uk or 07919046134 if you have any questions about this role.
About Shooting Star Children’s Hospices
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life‑limiting condition, or who have been bereaved. At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count. To help each member of our team to excel in their role, we provide a range of skills training, staff benefits, discounts and wellbeing events. Discover the difference you can make today.
The Benefits
- Pension Scheme
- Retail Discounts
- Employee Assistance Programme
- Cycle to Work Scheme
- Recognition 'Star' Awards
- Employee Referral Scheme
The Team
Spencer
Distribution Manager
Testimonials
“Throughout my career, I have always looked for roles where I can directly or indirectly help organisations grow and develop. Since joining Shooting Star, my goal is to constantly do just that, using my knowledge in logistics and warehousing. It has been great to assist in the charity’s growth”
“I started as a newly qualified nurse, now I have the skills and confidence to care for any child that comes into the hospice no matter how complex their care needs are.”
Bank Retail Assistant in Hampton employer: Shooting-Star-Children
Shooting Star Children’s Hospices is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of its staff and volunteers. With competitive salaries, comprehensive benefits, and opportunities for personal and professional growth, employees are empowered to make a meaningful impact in the lives of families facing challenging circumstances. The organisation's commitment to diversity and excellence ensures that every team member feels valued and motivated to contribute to its vital mission across North Surrey and SW London.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Retail Assistant in Hampton
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We think you need these skills to ace Bank Retail Assistant in Hampton
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