Shoesmiths is seeking a User Support Assistant to join our IS support function in a hybrid role. You will split time between Service Desk duties and site or remote support, handling incidents and service requests from initial contact to resolution, with hands-on laptop and workplace technology support.
You will build, configure and prep laptops for new starters or replacements and assist with joiner/mover/leaver tasks, contributing to a responsive knowledge base and service improvements.
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User Support & Onsite Tech - Hybrid Role employer: Shoosmiths
Shoosmiths is an exceptional employer, offering a dynamic and collaborative work culture that empowers legal professionals to thrive. With a strong commitment to employee growth, the firm provides structured learning opportunities and a comprehensive benefits programme, ensuring that every team member can make a meaningful impact while advancing their career in the vibrant city of Birmingham. Join a market-leading Real Estate Litigation team where your expertise will be valued, and your contributions recognised in a supportive environment that champions innovation and ambition.
