Quality Assurance and Administrative Assistant in Belfast

The role of Quality Assurance and Administration Assistant is to assist the Team Leader in supporting the wider Litigation, Regulatory & Compliance Team in Northern Ireland, and Scotland. Primary responsibilities are to assist with internal compliance oversight audits and to provide administrative support for the legal teams and their clients.

We welcome applications from individuals who may not have all the necessary skill sets or experience as full training will be provided to the successful applicant.

Responsibilities:

• Technology Assurance and Compliance: To complete quality checks on work completed by the wider department to ensure that internal and external requirements are being met, including file and call auditing. To assist with the completion of the response to client audits, maintain policy and procedure documents, and maintain compliance records. Support the team lead in preparing training materials and delivering training on client standards to the wider LRC teams.
• Administrative Responsibilities: Provide day-to-day administrative support to the LRC team as directed by the Team Lead. Assist the Litigation Managers with internal and external reporting, undertake litigation activities in line with the court process, manage internal and external data transfer sites, support the wider department with various finance tasks, and assist with loading new client instructions.
• General Responsibilities: Be familiar with and follow the Unit's policies, procedures and processes. Comply with all of the firm's policies and all regulatory requirements. Control and manage your workload effectively and efficiently using the relevant case management systems and IS resources. Be responsible and accountable for your workload including meeting internal and client SLA requirements. Recognise any potential issues in cases and refer these appropriately. Attend and complete any training in a timely manner. Attend internal and external meetings as required and assist in implementing changes to any Unit procedures. Liaise with other internal teams as appropriate. Assist the Unit in achieving financial targets, other KPIs, management information and meeting budgets. Support the Unit with marketing initiatives when required and collate management information. Assist the department with any other administrative tasks as directed by your line manager.

Skills and qualifications:

• IT literate with experience of using Word, Excel and the internet.
• Good written, numeracy and oral communication skills.
• Accuracy and attention to detail.
• Ability to prioritise, be organised and efficient.
• Flexibility with the capability to adapt to change, new practices and cope under pressure.
• Able to integrate within a team and work on your own initiative.
• Friendly and helpful approach.
• Confidence to challenge current practices and processes and influence senior management.

Performance Standard: Act at all times in accordance with the DevelopABLE criteria. Lead by example. Treat your colleagues, clients and their customers and third parties with respect.

Equal Opportunities: Our approach to our people is underpinned by our approach to diversity, inclusion and well-being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.