At a Glance
- Tasks: Help customers with enquiries via email, live chat, and phone.
- Company: Join the friendly team at Shoezone Retail Limited in Leicester.
- Benefits: Enjoy a competitive salary, profit share scheme, and on-site gym.
- Other info: Part-time role with flexible hours and a supportive work environment.
- Why this job: Make a difference in customer experiences while earning great perks.
- Qualifications: Good communication skills and experience in customer service or retail.
The predicted salary is between 24903 - 24903 £ per year.
Shoezone Retail Limited seeks a Customer Services Advisor to join their team in Leicester. This part-time position (22.5 hours per week) offers a competitive salary starting at £24,903.65 FTE.
Candidates should possess good communication skills and have experience in customer service or retail. The role involves resolving customer enquiries via email, live chat, and telephone.
Additionally, various benefits are provided, including a Profit Share Scheme and on-site gym facilities.
Part-Time Customer Experience Advisor – Staff Discount employer: Shoezone Retail Limited
At Shoezone Retail Limited, we pride ourselves on fostering a supportive and dynamic work environment in Leicester, where our part-time Customer Experience Advisors can thrive. With competitive salaries, a Profit Share Scheme, and access to on-site gym facilities, we prioritise employee well-being and growth, making us an excellent employer for those seeking meaningful and rewarding roles in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Experience Advisor – Staff Discount
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Shoezone Retail Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Shoezone Retail Limited and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Experience Advisor – Staff Discount
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Shoezone Retail Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Shoezone Retail Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Shoezone Retail Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Shoezone Retail Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Shoezone Retail Limited will surely appreciate.
