At a Glance
- Tasks: Assist customers through email, live chat, and phone while liaising with couriers.
- Company: Join the friendly team at Shoezone Retail Limited in Leicester.
- Benefits: Enjoy a competitive salary, profit share, and 25% staff discount.
- Other info: Flexible part-time hours to fit around your studies.
- Why this job: Be part of a supportive environment with great opportunities for career progression.
- Qualifications: Excellent communication skills and a positive attitude are essential.
The predicted salary is between 24903 - 24903 € per year.
Shoezone Retail Limited in Leicester is seeking a part-time Customer Services Advisor for their customer services team. This role offers a competitive salary starting at £24,903.65 FTE, alongside benefits like a Profit Share Scheme, 25% staff discount, and opportunities for progression.
Key responsibilities include:
- Handling inquiries via email, live chat, and phone
- Liaising with couriers
Applicants should possess excellent communication skills and a positive demeanor.
Part-Time Customer Care Specialist | Leicester HQ employer: Shoezone Retail Limited
At Shoezone Retail Limited, we pride ourselves on fostering a supportive and dynamic work environment in our Leicester HQ. As a part-time Customer Care Specialist, you'll enjoy competitive pay, a generous Profit Share Scheme, and a 25% staff discount, all while being part of a team that values your growth and development through clear progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Care Specialist | Leicester HQ
✨Tip Number 1
Make sure you research Shoezone Retail Limited before your interview. Knowing their values and recent news can help us connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling inquiries via email, live chat, and phone, we recommend doing mock calls or writing sample emails to get comfortable with different scenarios.
✨Tip Number 3
Don’t forget to showcase your positive demeanor during the interview. A friendly attitude can go a long way in customer service roles, so let your personality shine through!
✨Tip Number 4
Apply through our website for the best chance of landing the job! It shows initiative and gives us a direct line to your application, making it easier for the hiring team to notice you.
We think you need these skills to ace Part-Time Customer Care Specialist | Leicester HQ
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV.
Tailor Your Application:Make sure to tailor your application to the Customer Care Specialist role. Highlight your relevant experience and skills that match the job description, especially your communication skills and positive attitude.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Shoezone Retail Limited
✨Know the Company
Before your interview, take some time to research Shoezone Retail Limited. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Services Advisor, communication is key. Prepare examples from your past experiences where you effectively handled inquiries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate well, both verbally and in writing.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as dealing with an unhappy customer or managing multiple inquiries at once. Be ready to discuss how you would handle these situations, showcasing your problem-solving skills and positive attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
