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- Tasks: Assist customers via phone, email, and social media while delivering top-notch service.
- Company: Dynamic retail company in Leicester with a focus on growth and employee perks.
- Benefits: Competitive salary, profit share scheme, staff discounts, and career progression.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: Good communication skills and GCSEs in Maths and English; retail experience is a plus.
- Other info: Part-time role with flexible hours and opportunities for personal growth.
The predicted salary is between 14940 - 18600 £ per year.
A retail company is seeking a Customer Services Advisor to join their team in Leicester on a part-time basis. The role involves handling various customer enquiries through phone, email, and social media, ensuring excellent customer service.
Candidates should have good communication skills, a GCSE in Maths and English, and previous retail or customer service experience is desirable.
The position offers a competitive salary starting at £24,903.65 FTE with benefits including a profit share scheme, staff discount, and progression opportunities.
Customer Services Advisor – Part-Time, Growth & Perks in Leicester employer: Shoezone Retail Limited
Contact Detail:
Shoezone Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor – Part-Time, Growth & Perks in Leicester
✨Tip Number 1
Make sure you know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries through various channels, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that Customer Services Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Services Advisor – Part-Time, Growth & Perks in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background fits with the role, so don’t be shy about showcasing your retail experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Services Advisor role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Skills: In your application, mention specific examples of how you've handled customer enquiries in the past. Whether it’s through phone, email, or social media, we want to know how you’ve gone above and beyond for customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the perks we offer!
How to prepare for a job interview at Shoezone Retail Limited
✨Know the Company Inside Out
Before your interview, take some time to research the retail company. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Services Advisor, communication is key. Prepare examples from your previous experience where you successfully handled customer enquiries or resolved issues. Practise articulating these scenarios clearly, as this will demonstrate your ability to communicate effectively over phone, email, and social media.
✨Prepare for Common Interview Questions
Think about common questions you might face, such as 'How would you handle an unhappy customer?' or 'What does excellent customer service mean to you?'. Prepare thoughtful responses that highlight your experience and skills, ensuring you align your answers with the company's customer service ethos.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.