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- Tasks: Assist customers via phone, email, and social media to resolve queries and ensure satisfaction.
- Company: Join Shoe Zone, a leading footwear retailer with a friendly team culture.
- Benefits: Enjoy a competitive salary, staff discounts, profit sharing, and wellbeing support.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: GCSEs in Maths and English preferred; customer service experience is a plus.
- Other info: Flexible shifts with opportunities for career progression and a vibrant work environment.
The predicted salary is between 24903 - 34864 £ per year.
Shoe Zone has an opportunity for a Customer Services Advisor to join our customer services team based at our Head Office in Leicester. You will join us on a part time (22.5 hours), permanent basis and in return, you will receive a competitive salary starting at a minimum of £24,903.65 FTE. Overtime will also be available to cover holiday, sickness and peak periods within the team.
We are a town centre, retail park and digital footwear retailer, offering low price and high-quality footwear for the whole family, with free next day delivery on all orders, seven days a week. We operate from 270 stores and have approximately 2,100 employees across the UK.
During an average year we sell 14.5 million pairs of shoes per annum at an average retail price of £13.
Customer Service Opening Hours:
- Monday - Thursday: 8am-8pm
- Friday: 8am - 6pm
- Weekends and Bank Holidays: 9am - 5pm
A fantastic opportunity has arisen for a Customer Service Advisor who is friendly, enthusiastic and committed to delivering exceptional customer service. You will have excellent verbal and written communication skills and a cheerful and confident manner. Your telephone manner will be positive, professional and calm. Ideally, you’ll have a GCSE Level 4/Grade C or above in Maths and English and you will need to know your way around Microsoft Office. Previous Customer Service and/or retail experience is desirable.
Responsibilities:
- Resolving email and live chat enquiries
- Answering customer telephone calls
- Responding to customer queries on social media
- Liaising with couriers to resolve delivery enquiries
Benefits:
- Profit Share Scheme
- Pension
- 25% Staff Discount
- Birthday Holiday
- Wellbeing Support
- Free on-site parking at city centre Head Office
- Free on-site gym
- Opportunities for progression
Customer Services Advisor in Leicester employer: Shoezone Retail Limited
Contact Detail:
Shoezone Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Shoe Zone. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle customer queries, as this is key for a Customer Services Advisor role.
✨Tip Number 3
Dress the part! Even if the role is remote or casual, looking smart can make a great first impression. It shows that you take the opportunity seriously and are ready to represent Shoe Zone professionally.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Services Advisor in Leicester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and enthusiastic in your tone. Remember, we’re looking for someone who can connect with our customers just as much as with us.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Services Advisor role. Highlight any relevant experience you have in customer service or retail, and mention how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Shoe Zone!
How to prepare for a job interview at Shoezone Retail Limited
✨Know the Company Inside Out
Before your interview, take some time to research Shoe Zone. Understand their product range, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Services Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer queries in the past to demonstrate your skills.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about common issues customers face and how you would resolve them. This shows that you can think on your feet and are prepared for the challenges of the role.
✨Highlight Your Flexibility
Since the role requires flexibility with shifts, be sure to express your willingness to adapt to changing schedules. Mention any previous experiences where you’ve successfully managed varying work hours or responsibilities, as this will align with the team's needs.