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- Tasks: Join our team to handle customer enquiries via various channels and ensure top-notch service.
- Company: Shoezone, a leading footwear retailer with a vibrant team culture.
- Benefits: Profit share, gym access, 25% discount, and career progression opportunities.
- Why this job: Be part of a dynamic team and make customers smile every day!
- Qualifications: Friendly attitude, great communication skills, and GCSEs in Maths and English preferred.
- Other info: Flexible zero-hour contract with potential for growth in a supportive environment.
The predicted salary is between 12 - 16 £ per hour.
Customer Services Advisor
Company: shoezone – a retail and digital footwear retailer operating 270 stores and employing around 2,200 staff across the UK.
Location: Leicester, UK.
Contract type: Zero hour contract.
Salary: £23,923.96 (Full Time Equivalent).
Overview
Join our fast‑paced Customer Services team to handle day‑to‑day enquiries from customers via web, store, phone, email, live chat and social media, ensuring the best possible outcomes and closing queries efficiently.
Responsibilities
- Resolving email and live chat enquiries
- Answering customer telephone calls
- Responding to customer queries on social media
- Liaising with couriers to resolve delivery enquiries
Qualifications & Skills
- Friendly, enthusiastic and committed to delivering exceptional customer service.
- Excellent verbal and written communication skills with a cheerful and confident manner.
- Positive, professional and calm telephone manner.
- GCSE Level 4/Grade C or above in Maths and English (ideal).
- Proficiency in Microsoft Office.
- Previous customer service and/or retail experience desirable.
Benefits
- Profit Share Scheme
- Free on‑site parking at city centre Head Office
- Free on‑site gym
- 25% discount on all product range
- Opportunities for progression and development
- Workplace pension including life cover
- Access to Retail Trust services for emotional support, grants, legal and financial advice
Customer Services Advisor - Zero Hour Contract employer: Shoezone Retail Limited
Contact Detail:
Shoezone Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor - Zero Hour Contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on shoezone. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewer, let your friendly and enthusiastic side shine through. Remember, they’re looking for someone who can deliver exceptional customer service, so be yourself and let that positivity flow!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to the right people. Plus, it shows you’re proactive and keen to join the shoezone family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Services Advisor - Zero Hour Contract
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and enthusiastic. Remember, we’re looking for someone who can connect with our customers, so a cheerful tone goes a long way.
Tailor Your Application: Make sure to tailor your application to the Customer Services Advisor role. Highlight any relevant experience you have in customer service or retail, and mention specific skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Use bullet points if it helps, and make sure to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so you can focus on making your application shine.
How to prepare for a job interview at Shoezone Retail Limited
✨Know the Company
Before your interview, take some time to research shoezone. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Services Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer queries in the past, whether over the phone or via email.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've resolved customer issues effectively. Be ready to discuss these during the interview, highlighting your ability to stay calm under pressure and find solutions quickly, especially when liaising with couriers or handling delivery enquiries.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or opportunities for progression. This shows your enthusiasm and helps you gauge if shoezone is the right fit for you.