At a Glance
- Tasks: Support the Store Manager and ensure excellent customer service.
- Company: Join Shoe Zone, a leading footwear retailer with a friendly team.
- Benefits: Enjoy 28 days holiday, profit share, and a 25% discount on products.
- Other info: Dynamic work environment with a focus on team support and development.
- Why this job: Take the next step in your career with opportunities for growth.
- Qualifications: Retail management experience is a plus; flexibility is key.
The predicted salary is between 13000 - 16000 £ per year.
shoezonehas an opportunity for a StoreSupervisor to join our team based in York. You will join us on a Part Time,Permanent basis and in return, you will receive a competitive salary, thorough training and great benefits.
This position is required to work 25 hours a week, however flexibility for the rest of the week is also required and the core rota is subject to change based on the needs of the business.
Are you looking at taking the next step up in your career ladder? This could be the perfect match for you!
Us
We are a town centre, retail park and digital footwear retailer, offering low price and high-quality footwear for the whole family, with free next day delivery on all orders, seven days a week. We operate from 257 stores and have approximately 2,000 employees across the UK.
Our store portfolio consists of 50 town centre stores, which stock the core shoezone product range and 163 hybrid town centre stores and 44 larger retail park stores which also stock additional brands such as Skechers, Hush Puppies and Kickers.
shoezone.com, which stocks online exclusive footwear, combined with our store network and marketplaces, ensures a full multi-channel offering for great customer service.
During an average year we sell 14.5 million pairs of shoes per annum at an average retail price of £13.
The Supervisor role:
We are looking for somebody who can step up to the challenge to support the Store Manager and run the Store in their absence. Being a team player is also important, an all-rounder who is flexible and able to support the store.
Key duties and responsibilities of our Supervisor:
- Ensure every customer receives excellent first class service, with a warm, friendly and helpful approach
- Coach and support your team to the same customer service standard
- Working in a busy and fast paced environment
- Making sure that the shop floor looks great at all times
What we’re looking for in our Supervisor:
- Someone who takes a huge pride in what they do
- Retail Management/supervisory experience would be desirable
- Flexible (your availability will be discussed at interview stage)
Benefits you’ll receive as our Supervisor:
- Holidays starting at 28 days which will increase to 33 days after 5 years service
- Profit Share Scheme
- 25% Discount on all our product range
- Birthday Holiday
- Opportunities for Progression and Development
- Access to wellbeing support
Due to the number of applications we receive, if you haven’t heard from us 4 weeks after submitting your application please assume that you have been unsuccessful.
#J-18808-Ljbffr
Store Supervisor employer: Shoe Zone
Shoe Zone in Watford is an excellent employer, offering a vibrant work culture that prioritises customer service and team collaboration. With generous benefits such as 28 to 33 days of holiday, a profit share scheme, and product discounts, employees are encouraged to grow and thrive in their retail management careers while enjoying a supportive environment that values flexibility and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Shoe Zone, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Shoe Zone!
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Shoe Zone, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Shoe Zone and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Shoe Zone that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Shoe Zone
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
