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- Tasks: Help customers with queries via email, chat, phone, and social media.
- Company: Join Shoe Zone, a leading footwear retailer with a friendly team.
- Benefits: Enjoy competitive pay, staff discounts, profit sharing, and gym access.
- Why this job: Be the voice of our brand and make customers smile every day.
- Qualifications: GCSE in Maths and English, plus great communication skills.
- Other info: Part-time role with flexible hours and opportunities for growth.
The predicted salary is between 19900 - 24900 £ per year.
Working within our fast-paced and hardworking Customer Services Team, you will handle all day-to-day enquiries from our online customers and store assistance to ensure the best possible outcomes and see each query through to its conclusion.
Responsibilities:
- Resolving email and live chat enquiries
- Answering customer telephone calls
- Responding to customer queries on social media and liaising with couriers to resolve delivery enquiries
A fantastic opportunity has arisen for a Customer Service Advisor who is friendly, enthusiastic and committed to delivering exceptional customer service. You will have excellent verbal and written communication skills and a cheerful and confident manner. Your telephone manner will be positive, professional and calm. Ideally, you'll have a GCSE Level 4/Grade C or above in Maths and English and you will need to know your way around Microsoft Office. Previous Customer Service and/or retail experience is desirable.
Part-time Position Details: 22.5 hours per week, permanent basis. Competitive salary starting at a minimum of £24,903.65 FTE. Overtime will also be available to cover holiday, sickness and peak periods within the team.
Benefits:
- Profit Share Scheme
- Pension
- 25% Staff Discount
- Birthday Holiday
- Wellbeing Support
- Free on-site parking at city centre Head Office
- Free on-site gym
- Opportunities for progression
Customer Services Advisor employer: Shoe Zone
Contact Detail:
Shoe Zone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing Shoe Zone's website and social media. Understanding their values and products will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and show off your problem-solving skills.
✨Tip Number 3
Be ready to showcase your communication skills! Whether it's through email, live chat, or phone calls, make sure you can demonstrate how you would handle different types of customer queries effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about helping customers and making their experience the best it can be.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. If you've got previous customer service or retail experience, shout about it! We love seeing how your background fits with what we do at StudySmarter.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your language clear and to the point, and make sure to proofread for any typos or errors. A polished application shows us that you pay attention to detail, which is super important in customer service!
Apply Through Our Website: Don't forget to submit your application through our website! It's the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in our digital world!
How to prepare for a job interview at Shoe Zone
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you would handle different types of customer enquiries, especially over email and live chat. Think about examples from your past experience that showcase your problem-solving skills and ability to stay calm under pressure.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and even rehearse them with a friend. Remember, a cheerful and confident manner can make a huge difference!
✨Familiarise Yourself with the Company
Do some research on Shoe Zone and its products. Understanding their multi-channel approach and customer service philosophy will help you tailor your responses during the interview. Mentioning specific products or services can show your genuine interest in the company.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific customer situations. Think about times you've resolved issues in previous roles and be ready to share those stories. Highlight your ability to liaise with couriers or manage social media queries, as these are key aspects of the job.