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- Tasks: Provide fast, friendly support to gamers and server owners worldwide.
- Company: Join Shockbyte, a leading game server provider with a global community.
- Benefits: Flexible hours, remote work, career growth, and free game servers.
- Why this job: Turn your gaming passion into a career and help millions play together.
- Qualifications: Strong communication skills and problem-solving abilities; gaming knowledge is a plus.
- Other info: Enjoy virtual team events and opportunities to represent Shockbyte globally.
The predicted salary is between 24000 - 40000 £ per year.
Get AI-powered advice on this job and more exclusive features. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$32,000.00/yr - A$50,000.00/yr.
About Shockbyte: Shockbyte is one of the largest game server providers, with hundreds of thousands of players worldwide across 60+ supported games. We’re looking for talented individuals to join us in shaping the future of multiplayer gaming. Working with us means joining a global team of gamers who are passionate about technology, collaboration, and elevating the multiplayer experience.
About The Role: We’re looking for a Customer Success Operator to deliver fast, friendly, and reliable support to players and server owners around the world. In this role, you’ll handle customer tickets covering technical troubleshooting, billing, cancellations, and general enquiries.
You’ll Thrive Here If…
- You take responsibility, see things through, and never leave problems unsolved.
- You push objectives forward with bold actions and meaningful impact.
- You’re always learning, asking questions, and helping others level up.
- You welcome feedback, value honesty, and put the team above ego.
- You share knowledge openly, make your work visible, and build trust through clarity.
Requirements:
Core Skills:- Excellent written communication skills with a clear, friendly, and professional tone.
- Strong problem-solving and technical reasoning skills.
- Ability to manage multiple support tickets efficiently across billing, cancellations, and technical requests.
- Solid understanding of game server environments and hosting fundamentals.
- Customer-first mindset; proactive, patient, and solution-oriented in every interaction.
- Experience using WHMCS or similar platforms for managing tickets and billing.
- Background in game server hosting, customer support, or the broader gaming industry.
- Familiarity with FTP, server configuration, or mod/plugin installation.
- 1-2 years of experience in customer or technical support.
- Equivalent hands-on experience or self-taught knowledge in game server management or customer service is equally valued.
- Hybrid Work – Work remote, or team up in person at our offices in Melbourne and Eindhoven.
- Flexible Hours – Adjust your schedule around when you’re most productive.
- Career Growth – Clear pathways to level up your skills and advance your career.
- Development Budget – Access courses, certifications, and conferences to stay sharp.
- Workspace Support – Get a stipend to upgrade your home office or coworking setup.
- Virtual Team Events – From trivia and escape rooms to epic game nights with the team.
- Shockbyte Merch Pack – Custom hoodies, mugs, and stickers made for our crew.
- Travel Opportunities – Meet teammates around the world and represent Shockbyte at events.
- Free Game Servers – Spin up your own servers and play on us.
- Esports & Gaming Events – Free tickets to tournaments and gaming expos.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service
Industries: IT Services and IT Consulting
Customer Support Agent employer: Shockbyte
Contact Detail:
Shockbyte Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Get to know the company inside out! Dive into Shockbyte's gaming culture and values. When you understand what makes us tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be handling customer tickets, think of common issues players face and how you'd resolve them. This will help you shine during interviews and show off your proactive mindset.
✨Tip Number 3
Network with fellow gamers and industry professionals! Join gaming forums or attend events to connect with people who might have insights or even job leads. Plus, it’s a great way to learn more about the gaming community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Show Your Passion for Gaming: When you're writing your application, let your love for gaming shine through! Mention any relevant experiences you have with games or server hosting, as it shows us you're not just looking for a job, but a chance to be part of the gaming community.
Be Clear and Friendly: Since excellent written communication is key for this role, make sure your application reflects a clear, friendly, and professional tone. We want to see how you can connect with players and provide top-notch support right from the get-go!
Highlight Problem-Solving Skills: In your application, share examples of how you've tackled challenges in the past. Whether it's technical issues or customer queries, we love seeing how you approach problems and find solutions that keep players happy.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Shockbyte!
How to prepare for a job interview at Shockbyte
✨Know Your Gaming Stuff
Make sure you brush up on your knowledge of game servers and hosting fundamentals. Being able to talk about your favourite games and how server management works will show your passion and understanding of the industry.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think of specific situations where you resolved a problem efficiently, as this role is all about delivering fast and friendly support.
✨Communicate Clearly and Professionally
Practice your written and verbal communication skills. You’ll need to convey information clearly and maintain a friendly tone, so consider doing mock interviews or writing sample responses to common customer queries.
✨Embrace Feedback and Teamwork
Be ready to discuss how you handle feedback and work within a team. Highlight experiences where you’ve collaborated with others to achieve a goal, as teamwork is key at Shockbyte.
