Projects & Operations Coordinator (Maternity Cover)

Contract Detail: Fixed Term Contract (maternity leave cover), up to 13 months, 4 days per week, 09.30 – 14.30.

Line Manager: Reporting into Head of Strategic Operations.

Role Summary: A highly challenging project governance and coordination role that is essential to the successful delivery of client projects and to the smooth functioning of SHM’s internal operations. This is a key role that enables project team members and senior leadership to deliver high-quality outputs for our clients at speed. Provide coordination and administrative support for the organisation’s compliance and governance processes. The successful candidate will provide a wide variety of enablement support to the project team. The role will also involve working cross-functionally across the business to lead the review and maintenance of business-critical governance processes.

Core Responsibilities

• Project Coordination: Working closely with project leads to ensure effective governance on their projects, including planning, tracking, invoicing and budgeting. Supporting the delivery of key client sessions, as required. Supporting Consultants with spreadsheets and data management. Creating clear and concise internal briefings. Supporting project leads with administrative and operational support on projects, as needed.
• Operations Coordination: Reviewing contracts and service agreements and updating relevant information into compliance logs. Creating and maintaining a repository of company information for supplier forms and any associated administration. Reviewing, designing and maintaining company-wide processes with collaboration and input from operations, people, projects, finance and executive team members. Collaborating with people team to support reviews and updates to SHM’s company policies. Managing discrete operational projects (e.g. carbon emissions reporting).
• Additional Activities (as needed): Supporting the Head of Strategic Operations. Supporting colleagues with their workloads during busy periods. Any other duties as required to support the work of SHM.

The Projects & Operations Coordinator will be:

• Quality-driven: Be a rigorous thinker with the ability to solve complex problems and juggle multiple priorities while observing strict confidentiality. Balance creativity with logistics, planning and client management. Have an eye for quality and real attention to detail, applying high levels of rigour to their work. Strive for continuous improvement and be open to constructive criticism.
• An excellent written and verbal communicator: Bring a high degree of professionalism and accuracy to all written and verbal communications, both internally and externally.
• Analytical: Have the ability to interpret data from a variety of sources, generate insights and communicate them effectively.
• Positive and flexible: Approach tasks with a highly creative, can-do manner. Respond positively to the fast-paced, ever-changing requirements of client delivery. Be proactive and flexible, willing to work outside of office hours where necessary.
• A team player: Have a demonstrated ability to work collaboratively in a team and with people at all levels in an organisation. Work with professionalism and commit to delivering high quality work for our projects, always striving to deliver the best for our clients.
• Proficient in basic tools: Be competent in the Microsoft Office suite, including Microsoft PowerPoint and Excel in particular. Be comfortable with or learn how to use Asana and Airtable to track and manage projects on a daily basis.

Qualifications & Experience:

• Required: Bachelor’s degree and excellent academic record; fluency in English.
• Preferred: Some recent experience working directly with clients.
• Desirable: Recent experience in a similar role or field.