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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer success and drive revenue retention.
- Company: Join SHL, a leader in Talent Intelligence and people science.
- Benefits: Enjoy a competitive benefits package and flexible hybrid working options.
- Why this job: Make a real impact on customer experience and shape the future of work.
- Qualifications: Experience in SaaS account management and strong leadership skills required.
- Other info: Be part of a diverse and inclusive culture with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join SHL in redefining the $10B Talent Intelligence market, unlocking new opportunities for growth and innovation. As organizations worldwide look to identify the skills of the future and the impact of AI, SHL can offer its clients end-to-end, data-driven workforce insights that power smarter people outcomes.
The Manager, Customer Engagement plays a pivotal role in shaping customer success. You’ll motivate a high-performing team to drive adoption, value realisation, and long-term partnerships across our European enterprise portfolio. This is your chance to make a tangible impact on customer experience and retention at scale. An excellent benefits package is offered in a culture where career development, collaboration, and diversity and inclusivity are all intrinsic to our culture. There’s no better time to become part of something transformational. Hybrid working is available.
What You Will Be Doing
- Drive strategy to maximise Gross Revenue Retention (GRR) across the European enterprise customer base
- Drive renewals and customer success through adoption, measurable outcomes, and value realisation
- Act as executive sponsor for key accounts, building trusted partnerships at all levels
- Guide, coach, and develop a high-performing Customer Engagement Manager (CEM) team
- Champion proactive customer health monitoring and risk mitigation
- Partner with Enterprise Sales, Operations, and Product teams to deliver seamless customer journeys
- Forecast renewal outcomes accurately and ensure disciplined CRM and success methodology adoption
- Foster a culture of excellence, consultative engagement, and SaaS best practice
Essential What we are looking for from you
- Experience in enterprise SaaS account management
- Proven success driving recurring revenue through renewals
- Strong commercial acumen and leadership
- Expertise in SaaS metrics and customer health
Desirable
- Multi-market ARR experience
- Strong negotiation and communication techniques
- Experience leading customer success teams
- Familiarity with enterprise SaaS tools and CRM
We unlock the possibilities of businesses through the power of people, science, and technology. We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science, and business transformation. When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products, insights, experiences, and services can help achieve growth at scale.
What SHL Can Offer You
- Diversity, equity, inclusion, and accessibility are key threads in the fabric of SHL’s business and culture.
- Employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success.
- A fun and flexible workplace where you’ll be inspired to do your best work.
- The ability to transform workplaces around the world for others.
SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do, make adjustments to make sure our recruitment process is as inclusive as possible.
Customer Engagement Manager in Thames Ditton employer: SHL
Contact Detail:
SHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager in Thames Ditton
✨Tip Number 1
Network like a pro! Reach out to current employees at SHL on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Manager, Customer Engagement role.
✨Tip Number 2
Prepare for the interview by understanding SHL's products and services inside out. Show us how your experience aligns with our mission to drive customer success and retention. We love candidates who can speak our language!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on our radar.
✨Tip Number 4
During interviews, highlight your leadership skills and how you've driven customer success in previous roles. We want to see how you can motivate a team and foster long-term partnerships, so bring your A-game!
We think you need these skills to ace Customer Engagement Manager in Thames Ditton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Manager, Customer Engagement. Highlight your experience in enterprise SaaS account management and any successes you've had with renewals. We want to see how you can drive value for our customers!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how your skills align with our mission at SHL. Be genuine and let your personality come through – we love that!
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities. Share specific examples of how you've driven recurring revenue or improved customer success. Numbers and metrics can really make your application stand out to us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re there!
How to prepare for a job interview at SHL
✨Know Your SaaS Metrics
Make sure you brush up on your knowledge of SaaS metrics and customer health indicators. Be ready to discuss how you've used these metrics in previous roles to drive renewals and customer success. This will show that you understand the key drivers of value realisation.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing high-performing teams. Think about specific situations where you motivated your team to achieve targets or improved customer engagement. This will demonstrate your capability to lead at SHL.
✨Understand the Customer Journey
Familiarise yourself with the concept of a seamless customer journey in the SaaS space. Be prepared to discuss how you would partner with sales, operations, and product teams to enhance this journey. This shows that you can think strategically about customer engagement.
✨Be Ready for Negotiation Scenarios
Anticipate questions around negotiation techniques and be ready to role-play scenarios. Share past experiences where you successfully negotiated renewals or contracts. This will highlight your strong commercial acumen and communication skills, which are essential for the role.