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For Companies At a Glance
- Tasks: Drive customer success and engagement through data-driven insights and strategic collaboration.
- Company: Join SHL, a leader in Talent Intelligence, transforming workplaces globally.
- Benefits: Enjoy a competitive benefits package, hybrid working, and career development opportunities.
- Why this job: Make a real impact by helping clients unlock their potential with innovative solutions.
- Qualifications: Fluent in Italian and English, with customer success experience and strong communication skills.
- Other info: Be part of a diverse and inclusive culture that values collaboration and growth.
The predicted salary is between 28800 - 43200 £ per year.
Find purpose in each day while contributing to a workplace revolution! Join SHL in redefining the $10B Talent Intelligence market, unlocking new opportunities for growth and innovation. As organizations worldwide look to identify the skills of the future and the impact of AI, SHL can offer its clients end-to-end, data-driven workforce insights that power smarter people outcomes.
Are you passionate about helping customers achieve their goals through data-driven insights? As our newly appointed Customer Engagement Manager, you’ll ensure clients experience the full value of our solutions through proactive engagement, strategic collaboration and measurable results. Join us and make a direct impact on how global organizations unlock the power of their people.
An excellent benefits package is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to who we are. There’s no better time to be part of something transformational. Hybrid working is available.
What you’ll be doing:
- Drive solution adoption and value realization across assigned customer accounts.
- Build relationships with key stakeholders to align SHL solutions to business outcomes.
- Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.
- Act as a customer advocate, ensuring timely resolution of product and support issues.
- Monitor usage data to identify trends and proactively mitigate churn risks.
- Partner with Account Directors on renewal readiness and upsell opportunities.
- Deliver structured engagement plans that track customer success metrics.
- Create executive-ready reports and presentations that demonstrate ROI.
What we’re looking for:
Essential:
- Fluent Italian and English language (written and spoken).
- Customer success or account management experience.
- Strong stakeholder and relationship management skills.
- Excellent communication and presentation abilities.
- Experience using CRM platforms (Salesforce preferred).
Desirable:
- SaaS or HR tech industry experience.
- Analytical and data-driven mindset.
- Strategic problem solver and self-starter.
- Collaborative team player.
Applicants must have the right to work in the country of application.
About Us: We unlock the possibilities of businesses through the power of people, science and technology. We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation. When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.
What SHL can offer you:
- Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture.
- Employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success.
- A fun and flexible workplace where you’ll be inspired to do your best work.
- The ability to transform workplaces around the world for others.
SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.
Customer Engagement Manager (Italian Speaking) in Thames Ditton employer: SHL
Contact Detail:
SHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager (Italian Speaking) in Thames Ditton
✨Tip Number 1
Network like a pro! Reach out to current employees at SHL on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching SHL’s products and recent news. Show us you’re genuinely interested in how we’re transforming the talent intelligence market!
✨Tip Number 3
Practice your presentation skills! As a Customer Engagement Manager, you'll need to impress clients with your insights. Get comfortable presenting your ideas clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Engagement Manager (Italian Speaking) in Thames Ditton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping customers shine through! We want to see how your passion aligns with our mission at SHL to unlock the power of people.
Tailor Your Experience: Make sure to highlight your customer success or account management experience. We’re looking for specific examples that demonstrate your relationship management skills and how you've driven value for clients in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role of Customer Engagement Manager. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at SHL.
How to prepare for a job interview at SHL
✨Know Your Stuff
Before the interview, dive deep into SHL's products and services. Understand how they help clients achieve their goals through data-driven insights. This will not only show your enthusiasm but also allow you to discuss how you can drive solution adoption effectively.
✨Showcase Your Language Skills
Since this role requires fluency in both Italian and English, be prepared to demonstrate your language skills during the interview. Practice answering common questions in both languages to ensure you're comfortable switching between them seamlessly.
✨Prepare for Scenario Questions
Expect questions that assess your customer success experience. Think of specific examples where you've built relationships with stakeholders or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with Data
As a Customer Engagement Manager, you'll need an analytical mindset. Be ready to discuss how you've used data to identify trends or mitigate churn risks in previous roles. Bring examples of reports or presentations you've created that demonstrate ROI for clients.
