At a Glance
- Tasks: Drive growth and build strategic relationships with customers in a dynamic environment.
- Company: Join SHL, a leader in people science and technology with a collaborative culture.
- Benefits: Enjoy a competitive benefits package, hybrid working, and career development opportunities.
- Other info: Diversity and inclusion are at the heart of our culture; we welcome all applicants.
- Why this job: Make a real impact by transforming workplaces and enhancing customer relationships.
- Qualifications: Fluent in Italian and English, with experience in account management and consultative sales.
The predicted salary is between 40000 - 50000 £ per year.
Job Description
Technology…? or technology that breathes life into work?
SHL, People Science.
People Answers.
As an Account Director – Mid Market, you will be responsible for driving expansion and growth within SHL’s existing customer base.
You will uncover opportunities for upsell and cross-sell, build strategic account plans, and work side by side with Customer Engagement Managers (CEMs) to deliver maximum customer value.
Your role is about deepening relationships, strengthening SHL’s footprint, and turning satisfied customers into long-term, strategic partners.
An excellent benefits package is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to who we are.
There’s no better time to join SHL as we continue our transformational growth journey.
Hybrid working is available.
- What You’ll Be Doing
- Lead the development and execution of comprehensive account strategies, including revenue growth, renewals, and solution adoption.
- Build and maintain senior-level relationships across the customer’s business, acting as a trusted advisor driving consistent value delivery and alignment with the customer’s priorities.
- Partner with CEMs to jointly manage accounts, splitting focus between retention and expansion.
- Navigate SHL’s product and service portfolio to match institutional needs, leveraging a consultative sales approach.
- Identify, qualify, and close upsell and cross-sell opportunities that increase customer lifetime value.
- Develop strategic account plans that align SHL offerings with customer priorities as well as outlining revenue opportunities, risk mitigation, and service delivery strategies.
- Lead QBRs and annual strategic reviews with customers, demonstrating SHL’s impact through data and insights.
- Report consistently on account health, opportunities, risks, and performance in Salesforce.
- What We’re Looking For From You
- Fluent Italian and English language skills
- Proven experience in account management or complex solution sales
- Strong stakeholder management, C Suite relationship building and influencing
- Experience working with CRM tools (Salesforce preferred)
- Track record managing portfolio of accounts demonstrating strategic growth and client relationship building
- Exceptional communication, presentation and stakeholder management
- Consultative sales approach
You must hold the relevant right-to-work documentation for this UK based role.
About Us
- We unlock the possibilities of businesses through the power of people, science and technology.
- We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
- When you inspire and transform people’s lives, you will experience the greatest business outcomes possible.
SHL’s products insights, experiences, and services can help achieve growth at scale.
What SHL Can Offer You
Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL )
- Employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success
- A fun and flexible workplace where you’ll be inspired to do your best work (find out more Life At SHL )
- The ability to transform workplaces around the world for others.
SHL is an equal opportunity employer.
We support and encourage applications from a diverse range of candidates.
We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.
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Account Director - Mid Market (Italian Speaker) in Thames Ditton employer: SHL
At SHL, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity, equity, and inclusion. Our commitment to employee growth is evident through tailored support, coaching, and a flexible hybrid working environment at our UK head office, making it an ideal place for passionate professionals to thrive and make a meaningful impact in the field of organisational psychology.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director - Mid Market (Italian Speaker) in Thames Ditton
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Director - Mid Market (Italian Speaker) at SHL, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including SHL. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Director - Mid Market (Italian Speaker). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Director - Mid Market (Italian Speaker) in Thames Ditton
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for SHL:When writing your cover letter, make sure to tailor your message specifically for SHL. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at SHL
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show SHL that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show SHL that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with SHL’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
