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Full details of the job.
Vacancy Name
Requisition No
Requisition No VN4605
Time Type
Time Type Full Time
Location
Location Thames Ditton Office
Additional Location
Country
Country United Kingdom
Job Description
Customer Engagement Manager for Mid Market Accounts
Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers.
Are you passionate about helping customers achieve their goals through data-driven insights? SHL'sCustomer Engagement Manager ensures clients experience the full value of our solutions through proactive engagement, strategic collaboration and measurable results.
An excellent benefits package is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to who we are. There’s no better time to be part of something transformational.
UK office based - Hybrid working is available.
What you’ll be doing:
- Drive solution adoption and value realization across assigned customer accounts.
- Build relationships with key stakeholders to align SHL solutions to business outcomes.
- Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.
- Act as a customer advocate, ensuring timely resolution of product and support issues.
- Monitor usage data to identify trends and proactively mitigate churn risks.
- Partner with Account Directors on renewal readiness and upsell opportunities.
- Deliver structured engagement plans that track customer success metrics.
- Create executive-ready reports and presentations that demonstrate ROI.
What we’re looking for:
Essential:
- Customer success or account management experience in SaaS or HR tech industry
- Strong stakeholder and relationship management skills
- Excellent communication and presentation abilities
- Experience using CRM platforms (Salesforce preferred)
- Fluent in French and English languages
- Analytical and data-driven mindset
- Strategic problem solver and self-starter
- Collaborative team player
About Us
- We unlock the possibilities of businesses through the power of people, science and technology.
- We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
- When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.
What SHL can offer you
- Diversity, equity, inclusion and accessibility arekey threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL )
- Employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success
- A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL )
- The ability to transform workplaces around the world for others.
- Diversity, equity, inclusion and accessibility arekey threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL )
- Employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success
- A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL )
- The ability to transform workplaces around the world for others.
SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.
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Customer Engagement Manager - Register your interest employer: SHL Medical AG
At SHL, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our hybrid work model allows for flexibility while providing ample opportunities for professional growth and development, ensuring that our employees can thrive in their roles. With a focus on meaningful engagement and strategic impact, joining SHL means becoming part of a team dedicated to driving success for both our clients and our people.
