At a Glance
- Tasks: Drive growth and build strategic relationships with existing customers at SHL.
- Company: Join SHL, a leader in people science and technology.
- Benefits: Enjoy a competitive benefits package and hybrid working options.
- Other info: Be part of a diverse and inclusive culture focused on career development.
- Why this job: Make a real impact by transforming workplaces and enhancing customer value.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 60000 - 80000 £ per year.
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As an Account Director - Mid Market, you will be responsible for driving expansion and growth within SHL’s existing customer base. You will uncover opportunities for upsell and cross-sell, build strategic account plans, and work side by side with Customer Engagement Managers (CEMs) to deliver maximum customer value. Your role is about deepening relationships, strengthening SHL’s footprint, and turning satisfied customers into long-term, strategic partners. An excellent benefits package is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to who we are. There’s no better time to join SHL as we continue our transformational growth journey. Hybrid working is available.
What you’ll be doing:
- Lead the development and execution of comprehensive account strategies, including revenue growth, renewals, and solution adoption.
- Build and maintain senior-level relationships across the customer’s business, acting as a trusted advisor driving consistent value delivery and alignment with the customer’s priorities.
- Partner with CEMs to jointly manage accounts, splitting focus between retention and expansion.
- Navigate SHL’s product and service portfolio to match institutional needs, leveraging a consultative sales approach.
- Identify, qualify, and close upsell and cross-sell opportunities that increase customer lifetime value.
- Develop strategic account plans that align SHL offerings with customer priorities as well as outlining revenue opportunities, risk mitigation, and service delivery strategies.
- Lead QBRs and annual strategic reviews with customers, demonstrating SHL’s impact through data and insights.
- Report consistently on account health, opportunities, risks, and performance in Salesforce.
What we’re looking for from you:
- Proven experience in account management or complex solution sales.
- Strong stakeholder management, C Suite relationship building and influencing.
- Experience working with CRM tools (Salesforce preferred).
- Track record managing portfolio of accounts demonstrating strategic growth and client relationship building.
- Exceptional communication, presentation and stakeholder management.
- Consultative sales approach.
You must hold the relevant right-to-work documentation for this UK based role. Closing date for applications: 31st July 2026.
SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.
Account Director - Mid Market in Thames Ditton employer: SHL Group
At SHL, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions collaboration, diversity, and inclusivity. As an Account Director in our Thames Ditton office, you'll benefit from a comprehensive employee benefits package, flexible hybrid working options, and ample opportunities for professional growth and development, all while playing a pivotal role in transforming workplaces globally.
