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For Companies At a Glance
- Tasks: Engage with customers, solve queries, and maximise sales opportunities.
- Company: Join SHL, a leader in people science and innovative solutions.
- Benefits: Enjoy remote work, career development, and a supportive, inclusive culture.
- Why this job: Be part of a transformational journey while enhancing your customer service skills.
- Qualifications: Fluent in English and a second European language; excellent communication skills required.
- Other info: Applications close on 9th October 2024. Join us to unlock your potential!
The predicted salary is between 28800 - 43200 £ per year.
Job Details: Customer Experience Specialist
Vacancy Name: Customer Experience Specialist
Requisition No: VN3344
Time Type: Full Time
Location: Remote-Thames Ditton
Country: United Kingdom
Job Description:
Join a community that is shaping the future of work! SHL, People Science. People Answers.
Do you have a natural flair for and interest in Customer Service and would like to develop your career in this field? At SHL we are passionate about people. We are continually innovating to provide award-winning solutions for our customers. If you enjoy speaking with customers and finding solutions to both technical and product queries, a role as a Customer Experience Specialist at SHL would be an excellent next step in your career.
A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational.
Fluent English and a second European language is essential for this role – Dutch, German, Norwegian, Swedish, or Finnish. Based in UK.
What you will be doing:
- Provide a high level of customer service and sales support to internal and external customers and be accountable for presenting a consistent \’face of SHL’ to the customer.
- Maximise on all sales opportunities coming into the Global Customer Service Centre (GCSC) client business.
- Provide assistance to global customers using SHL’s range of ‘Off the Shelf’ and ‘Internet Based’ IT products, responding to all incoming enquiries by telephone, e-mail, web, and chat to provide a consistent level of service.
- Look for potential revenue streams and feed back to management for ways to increase revenue and update SHL processes.
- Manage accounts of small and medium enterprise (SME) companies.
What we are looking for from you:
Essential:
- Excellent people skills; excellent written & oral communication skills.
- Fluency in English with a second European language (Dutch, German, Swedish, Norwegian, Finnish preferred).
- Effective time management and experience of working to time frames.
- Ability to build relationships and work well across functions.
- Great customer-facing techniques and duty to remedy issues promptly.
Desirable:
- Experience of working in a customer-facing role.
- Experience in a contact center environment preferred however not essential.
- Degree educated preferred however not essential.
- Strong written and verbal communication.
- Ability to work under pressure working to agreed targets.
The candidate must have the right to work in the UK.
Get in touch:
Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable Talent Acquisition team. Choose a new path with SHL.
Closing date for applications: 9th October 2024
About Us:
- We unlock the possibilities of businesses through the power of people, science, and technology.
- We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science, and business transformation.
- When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.
What SHL can offer you:
- Diversity, equity, inclusion, and accessibility are key threads in the fabric of SHL’s business and culture.
- Employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success.
- A fun and flexible workplace where you’ll be inspired to do your best work.
- The ability to transform workplaces around the world for others.
SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do, make adjustments to make sure our recruitment process is as inclusive as possible.
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Customer Experience Specialist employer: SHL Group
Contact Detail:
SHL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarise yourself with SHL's products and services. Understanding the solutions they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your language skills, especially if you speak one of the preferred European languages. Being fluent in a second language can set you apart from other candidates and show your ability to connect with a diverse customer base.
✨Tip Number 3
Prepare for potential scenarios you might encounter in a customer service role. Think about how you would handle difficult customer interactions or technical issues, as this will showcase your problem-solving skills and readiness for the job.
✨Tip Number 4
Network with current or former employees of SHL if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during interviews.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any language skills you possess. Emphasise your ability to handle customer queries and provide solutions, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your interest in SHL. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to their team.
Highlight Language Proficiency: Since fluency in English and a second European language is essential, make sure to clearly state your language skills in both your CV and cover letter. Provide examples of how you've used these languages in a professional setting.
Showcase Soft Skills: In your application, emphasise your excellent people skills, time management abilities, and capacity to work under pressure. These soft skills are vital for a Customer Experience Specialist and should be evident in your written communication.
How to prepare for a job interview at SHL Group
✨Showcase Your Communication Skills
As a Customer Experience Specialist, excellent communication is key. Be prepared to demonstrate your ability to articulate thoughts clearly and effectively, both verbally and in writing. Practice common interview questions and consider how you can convey your ideas succinctly.
✨Highlight Your Customer Service Experience
If you've worked in customer-facing roles before, share specific examples of how you've handled customer queries or resolved issues. This will show the interviewer that you have the practical experience needed to excel in this position.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully solved problems for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think on your feet and provide effective solutions.
✨Research SHL and Its Products
Familiarise yourself with SHL's offerings and recent innovations. Understanding their products will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its mission.
