At a Glance
- Tasks: Drive growth and build strategic relationships with existing customers.
- Company: Join SHL, a leader in people science and technology.
- Benefits: Enjoy a competitive benefits package and hybrid working options.
- Other info: Be part of a diverse and inclusive culture focused on career development.
- Why this job: Make a real impact by transforming businesses through innovative solutions.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 £ per year.
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As an Account Director - Mid Market, you will be responsible for driving expansion and growth within SHL’s existing customer base. You will uncover opportunities for upsell and cross-sell, build strategic account plans, and work side by side with Customer Engagement Managers (CEMs) to deliver maximum customer value. Your role is about deepening relationships, strengthening SHL’s footprint, and turning satisfied customers into long-term, strategic partners.
An excellent benefits package is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to who we are. There’s no better time to join SHL as we continue our transformational growth journey. Hybrid working is available.
What you’ll be doing:
- Lead the development and execution of comprehensive account strategies, including revenue growth, renewals, and solution adoption.
- Build and maintain senior-level relationships across the customer’s business, acting as a trusted advisor driving consistent value delivery and alignment with the customer’s priorities.
- Partner with CEMs to jointly manage accounts, splitting focus between retention and expansion.
- Navigate SHL’s product and service portfolio to match institutional needs, leveraging a consultative sales approach.
- Identify, qualify, and close upsell and cross-sell opportunities that increase customer lifetime value.
- Develop strategic account plans that align SHL offerings with customer priorities as well as outlining revenue opportunities, risk mitigation, and service delivery strategies.
- Lead QBRs and annual strategic reviews with customers, demonstrating SHL’s impact through data and insights.
- Report consistently on account health, opportunities, risks, and performance in Salesforce.
What we’re looking for from you:
- Proven experience in account management or complex solution sales.
- Strong stakeholder management, C Suite relationship building and influencing.
- Experience working with CRM tools (Salesforce preferred).
- Track record managing portfolio of accounts demonstrating strategic growth and client relationship building.
- Exceptional communication, presentation and stakeholder management.
- Consultative sales approach.
You must hold the relevant right-to-work documentation for this UK based role. Closing date for applications: 31st July 2026.
SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.
Account Director - Mid Market employer: SHL Group
At SHL, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions collaboration, diversity, and inclusivity. As an Account Director in our Thames Ditton office, you'll benefit from a comprehensive employee benefits package, flexible hybrid working options, and ample opportunities for professional growth and development, all while playing a pivotal role in transforming workplaces globally.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director - Mid Market
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Director - Mid Market at SHL Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including SHL Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Director - Mid Market. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Director - Mid Market
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for SHL Group:When writing your cover letter, make sure to tailor your message specifically for SHL Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at SHL Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show SHL Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show SHL Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with SHL Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
