NARS Store Manager - Stratford Boutique, London (37.5 Hours)

Overview

Sophisticated, witty and effortlessly chic, NARS embraces individuality, providing the vivid colour and luxurious texture needed to express personal visions of beauty. NARS is part of the Shiseido Group and offers artistry-led training, a generous discount on award-winning products, and the opportunity to be part of a fast-growing brand with a network of brands and a focus on developing people.

Your Next Role: Store Manager NARS – Stratford Boutique, Westfield London (37.5 hours over 5 days per week, permanent contract)

The Store Manager is accountable for leading and developing a high-performing team to deliver exceptional customer experiences aligned with NARS’ brand values. They are responsible for driving sales and exceeding KPIs through strategic planning and performance management. The role oversees daily store operations, including stock control, visual merchandising, and compliance, while acting as a brand ambassador to promote creativity and self-expression. The Store Manager collaborates with Area Managers and Head Office to report on performance and execute commercial strategies effectively.

Your Responsibilities

• Team Leadership: Recruit, coach, and develop a high-performing team of artists and advisors.
• Sales & KPIs: Maximise sales performance, monitor KPIs, and implement strategies to exceed targets.
• Customer Experience: Ensure every client receives premium service aligned with NARS’ artistry and brand values.
• Operations Management: Oversee daily operations including stock control, visual merchandising, and compliance.
• Brand Representation: Act as a brand ambassador, promoting NARS’ philosophy of creativity, self-expression, and high fashion.
• Reporting & Strategy: Collaborate with Area Managers and HQ to report performance and execute business plans.

Your Background

We Value Diversity and Creativity in all that we do. Your suitability will come through a range of experiences and backgrounds. Specifically, we encourage experiences from the below:

• Demonstrable Retail Management experience
• Strong experience in artistry, ideally with a qualification
• Ability to communicate effectively with Area Managers on business performance
• Ability to drive KPIs and sales targets within the team
• Excellent communicator
• Experience in coaching and developing others
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

Benefits You’ll Love

• 30 days holiday, including bank holidays, increasing with service
• Generous discretionary commission scheme
• Contributory pension scheme – 5% employer contribution
• Generous product allocation & discount
• Enhanced parental allowance
• Life Assurance up to x2 your salary
• Employee referral bonuses
• Access to Retail Trust
• Annual performance and development reviews so you know your career is going in the right direction

Our Values

• THINK BIG
• TAKE RISKS
• HANDS ON
• COLLABORATE
• BE OPEN
• ACT WITH INTEGRITY
• BE ACCOUNTABLE
• APPLAUD SUCCESS

Inclusion Heroes

Together, we can build a vibrant and dynamic team that reflects the diverse world we serve. We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion, and promote a culture which supports and appreciates people from all backgrounds. We are open to flexible working, part-time arrangements and any adjustments you might need to get the best experience whilst at work. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. We are proud to be recognised as a disability-confident employer and have internal employee forums to support our teams. If you need any support or adjustments during your application, please get in touch with us.

Our Hiring Process

Once you have applied for the role, we will screen your CV. We will do our best to get back to all candidates, but in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, you may not have been successful on this occasion. If your CV is shortlisted, you will be contacted by the hiring manager to explore your motivation, suitability and role expectations. Successful applicants will be invited to at least one interview. Ideally, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work. If you are successful at interview, you will be required to have an in-store trade test. All applicants must have the right to live and work in the UK.