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- Tasks: Engage customers and drive sales across multiple retail locations while leading artistry events.
- Company: Join NARS, a leader in beauty, known for creativity and high fashion.
- Benefits: Enjoy 30 days holiday, generous discounts, and a contributory pension scheme.
- Why this job: Be part of an iconic brand that values self-expression and offers innovative training.
- Qualifications: Previous retail experience in beauty, strong artistry skills, and excellent communication.
- Other info: Flexible working hours, including weekends, with opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
RETAIL DEVELOPMENT MANAGER – MULTI-SITE (London & South East)
Reports to: Area Sales & Education Manager, NARS
Job Location: Sephora, Stratford London and locations within a 10-mile radius
Contract type: Permanent Contract, 37.5 hours per week over 5 days
MISSION:
At NARS, we inspire self-expression, creativity, and artistry, bringing high fashion, high style, and forward-thinking to the beauty industry. As a Multi-site Senior Artist, you will embody this vision while engaging with our customers across multiple retailers. Your passion for artistry, exceptional service, and commitment to the NARS retail business are essential for success. In this role, you will not only drive sales target achievement but also motivate and engage third-party retailer consultants to enhance their performance.
As part of the Shiseido Group, joining NARS means receiving innovative, artistry-led training, enjoying a generous discount on our award-winning products, and becoming part of an iconic artistry brand. You will also be part of the Shiseido group and a remarkable network of brands where the development of our people is at the heart of our business.
ROLE OVERVIEW:
The Multi-site Retail Development Manager position combines artistry with commercial objectives. You will work in various retail locations as assigned by your line manager, with the primary goal of achieving personal sales targets. Your responsibilities include building strong relationships with retailers to create opportunities for events and brand promotions. You will lead and engage in brand events while educating retailer staff to empower them to meet their sales targets independently. Additionally, you will have a designated home store where you will work at least one day per week. You will also visit stores within your assigned region and, on occasion, travel outside the area as needed to support the business.
MAIN RESPONSIBILITIES
SALES PERFORMANCE:
- Consistently achieve personal sales goals and targets set daily.
- Collaborate effectively with store team members across multiple retail locations, identifying opportunities for improvement and providing support, constructive feedback, and real-time coaching.
- Conduct makeup services and manage pre-booked appointments in Space NK stores, while actively recruiting customers for NARS cosmetics in Sephora and Boots to meet personal productivity goals.
- Complete store visit forms to assess performance against key performance indicators (KPIs), identify growth opportunities, set actionable objectives, and recognize successes.
- Lead artistry events that align with established targets, focusing on customer acquisition and driving incremental sales.
- Proactively identify opportunities with retail partners and provide the necessary support to facilitate their realization.
- Prepare and submit monthly to quarterly sales reports summarizing personal and store performance, artistry initiatives, and promotional activities across the entire store portfolio.
- Cultivate strong relationships with relevant store managers and beauty consultants across all three store formats to enhance collaboration and sales performance.
EVENTING:
- Identify event and animation opportunities within your focus store listing.
- Lead Artistry events in-store, adhering to the NARS aesthetic , with passion, purpose, and personality.
- Deliver an event strategy for the stores in partnership with your line manager and education lead.
- Lead Artistry demonstration and animation to motivate and inspire customers and retail partner colleagues.
- Summarise event results and review format and feedback to the Line Manager and the Education & Artistry Manager to support the brand event strategy evolution
ARTISTRY & EDUCATION
- Train open-sell consultants in focus stores on NARS philosophy, product knowledge, technical artistry, and application techniques to enhance service and productivity.
- Organize and lead tailored workshops and meetings for focus store teams, addressing specific training needs while emphasizing artistry and exceptional service.
- Product Launch Support: Conduct engaging training sessions for new product launches and NARS marketing initiatives in key stores, working closely with store Beauty Consultants to ensure effective implementation and understanding.
- Shop Floor Coaching: Conduct and facilitate shop floor coaching and co-serving to build confidence in NARS storytelling and product selection.
- Collaborate closely with the education team to identify key areas for improvement, aiming to enhance and tailor educational content for retailer training platforms to maximize impact and effectiveness.
- Regional Support: Provide support across the region for events and training, including conducting trade tests for potential new employees.
- Advanced Training Participation: Attend Senior Artist advanced artistry training sessions to enhance personal skills and knowledge.
- Artistry Development: Assist Artistry and event leads in NARS with artistry development and brand-building projects as needed.
OPERATIONS:
- Collaborate with the Retailer Operations team to manage stock files effectively, ensuring a thorough understanding of retailer stock file systems to maintain stock accuracy and maximize sales potential.
- Oversee the management of Point-of-Sale Materials (POSM), including collateral, testers, and consumables, ensuring responsible usage in line with sustainability policies and cost-effective measures.
- Track and analyse various programs, such as Visual Merchandising (VM) and Tokens of appreciation (TOA) to assess performance and identify areas for improvement.
- Report on and monitor store maintenance issues to ensure optimal operational efficiency.
- Perform administrative tasks as needed, including sales reports, Personal performance and HR administration.
PROFILE, SKILLS, AND EXPERIENCE REQUIRED
- Previous experience of working within the retail and beauty industry in varied locations
- Proven high level of artistry experience through portfolio (online or offline)
- Professional appearance & grooming standards represent NARS style grooming guidelines
- Goal-oriented with a strong commercial mindset.
- Excellent relationship building and networking, communication, and organizational skills.
- Organised and professional with the ability to confidently work independently, as well as being able to become part of the team when in store.
- Understanding of coaching and people development.
- Flexible working days including weekends and evenings.
- Flexibility in approach is required in the Retail Development Manager role.
- Presentation skills that are confident, vibrant, and engaging.
- Sales and performance reporting and analysis.
- Alignment with the group\’s \”Trust8\” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
DEMONSTRATED SUCCESS IN:
- Sales through expert artistry and customer engagement.
- Leading in current or previous role in performance, elevated artistry, and service that exceeds customer expectations
- Has management experience and has excellent leadership and communication skills.
- Desirable: experience in leading an event strategy with proven results
The benefits you\’ll love…
30 days holiday, including bank holidays, increasing with service
Generous discretionary commission scheme
Contributory pension scheme – 5% employer contribution
Generous product allocation & discount
Enhanced parental allowance
Life Assurance up to x2 your salary
Employee referral bonuses
Access to Retail Trust
Annual performance and development reviews so you know your career is going in the right direction
#J-18808-Ljbffr
NARS Retail Development Manager - Multi Site London & South East (37.5 Hours) employer: Shiseido
Contact Detail:
Shiseido Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NARS Retail Development Manager - Multi Site London & South East (37.5 Hours)
✨Tip Number 1
Familiarise yourself with NARS' brand values and product range. Understanding their philosophy on artistry and self-expression will help you connect with the team and demonstrate your passion during interviews.
✨Tip Number 2
Network within the beauty industry, especially with professionals who have experience in retail management or artistry roles. Attend beauty events or workshops to meet potential colleagues and learn more about the role's expectations.
✨Tip Number 3
Prepare to discuss your previous sales achievements and how you've motivated teams in past roles. Be ready to share specific examples of how you've driven sales and engaged customers in a retail environment.
✨Tip Number 4
Showcase your leadership skills by discussing any experience you have in training or coaching others. Highlight how you've successfully developed talent in previous positions, as this is crucial for the Retail Development Manager role.
We think you need these skills to ace NARS Retail Development Manager - Multi Site London & South East (37.5 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and beauty, particularly any roles that involved sales performance and customer engagement. Use specific examples to demonstrate your artistry skills and achievements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and how it aligns with NARS' mission. Mention your experience in leading events and training, and how you can contribute to their goals in the Multi-site Retail Development Manager role.
Showcase Your Artistry Skills: If applicable, include a portfolio or links to your work that showcase your artistry skills. Highlight any previous roles where you successfully engaged customers through makeup services or events.
Highlight Your Leadership Experience: Emphasise any management or leadership roles you've held, especially those involving coaching and developing others. This is crucial for the Retail Development Manager position, so provide concrete examples of how you've motivated teams in the past.
How to prepare for a job interview at Shiseido
✨Showcase Your Artistry Skills
As a Retail Development Manager, your artistry is key. Prepare to discuss your portfolio and any relevant experiences that highlight your skills in makeup application and customer engagement. Be ready to demonstrate your passion for beauty and how it translates into sales.
✨Understand the Brand's Vision
Familiarise yourself with NARS' mission of inspiring self-expression and creativity. During the interview, articulate how your personal values align with this vision and how you can contribute to enhancing the brand's presence across multiple retail locations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and leadership skills. Think of specific examples where you've successfully motivated a team or improved sales performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Coaching Experience
Since the role involves training and developing retailer staff, be prepared to discuss your coaching philosophy and any previous experiences in training others. Highlight how you’ve empowered teams to achieve their sales targets and improve their product knowledge.
