Payroll & Benefits Manager in London

Hybrid working in our London offices, 3 days a week (60% of the time office based). Salary ranging £50,000 - £60,000 per annum, plus company bonus scheme and some glamorous benefits. Supporting approx 400 employees across UK & Ireland, Retail and Office based employees, with 1 Coordinator to support your mission as line manager.

As the Payroll & Benefits Manager, every day will be diverse. As the authority on Payroll & Benefits, we rely on you to pay everyone accurately and on time whilst keeping a pulse on legislation, compliance, benefit renewals and general audit/reporting. This role will:

• Provide guidance to HR Business Partners and managers on compensation decisions, policies, and best practices.
• Provide line management to the team coordinator.
• Manage Employee Benefits.
• Oversee the administration of employee benefits programmes (e.g., pensions, healthcare, life assurance).
• Work with brokers and providers to ensure our plans are competitive and well-communicated to employees.
• Partner with external providers to negotiate renewals, manage contracts, and optimise cost/value.
• Lead the annual benefits enrolment process and ensure accurate employee data management.
• Evaluate and recommend new benefits that enhance the employee experience and support organisational culture.
• Monitor utilisation and effectiveness of benefits offerings through data and employee feedback.

Compensation:

• Manage and execute the payroll of employees across corporate and retail.
• Support the design, implementation, and maintenance of the organisation's compensation strategy such as incentive schemes, bonus plans, and performance-related pay frameworks.
• Maintain accurate compensation and benefits data within HR systems.
• Analyse pay trends, turnover data, and workforce metrics to identify risks and opportunities.
• Support annual salary review cycles, including modelling, budgeting, and reporting.
• Conduct job evaluations, benchmarking, and market analysis to ensure internal equity and external competitiveness.
• Maintain salary structures, pay bands, and job architecture frameworks.

Compliance:

• Produce regular dashboards and insights for HR and leadership teams.
• Ensure compliance with statutory reporting requirements and internal audit standards, driving ahead with recommendations to the business for continuous improvement.
• Partnering with Finance to support the development of policies, procedures, and governance frameworks.
• Ensure compliance with relevant legislation (e.g., National Minimum Wage, Equal Pay, Gender Pay Gap reporting).

Your background:

• Experienced with compensation modelling tools & benchmarking platforms such as Willis Towers Watson or MERCER.
• Proficiency with HRIS systems and demonstrable advanced Excel skills.
• Well acquainted and experienced with HMRC auditing, legislative updates and regulations.
• Experience in devising compensation structures such as commission schemes, LTIPS and having been responsible for overseeing internal pension structures.
• Seasoned expert with managing payroll processes ensuring timely and accurate payments and compliance with local regulations.
• Credible background managing employee benefits, systems and ongoing coordination.
• Strong technical capability and analytical skills with the ability to interpret data and present insights clearly.
• A strong commercial acumen, with the ability to broker relationships for contract negotiations.
• Knowledge of UK employment law, HMRC requirements and reward-related regulations.
• Communication skills: Ability to translate complex compensation topics into clear, compelling narratives for employees and leadership.
• Proven ability to influence and build strong relationships at all levels of the organization.
• Employee first mentality, with excellent problem-solving, analytical, and communication skills.
• Comfortable working in a fast-paced, evolving environment.

Benefits you'll love:

• Generous product allocation & discount to spend on our gorgeous products!
• Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off + time off for when you get married or move house PLUS enhanced parental allowance for those big life moments and the chance to buy more through our holiday buy scheme.
• Plan for your future with our 8% matching pension scheme (up to) and life Assurance up to x4 your salary.
• We operate an annual bonus scheme, based on personal development plans and business performance.
• Flexible Fridays, so you can focus on what is important to you.
• Flexible & hybrid work patterns to suit all backgrounds with 60% of your time being in the office.
• Wellbeing programmes including mental health first aiders, free counselling, access to digital GP's and exclusive retail discounts.
• Monthly access to L&D opportunities to help your continuous development.

Inclusion:

Together, we can build a vibrant and dynamic team that reflects the diverse world we serve. We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.