At a Glance
- Tasks: Support CRM campaigns that boost customer engagement and loyalty.
- Company: Join the Shiseido Group, a leader in beauty and innovation.
- Benefits: Enjoy 26 days holiday, flexible working, and a generous pension scheme.
- Other info: Collaborative culture with excellent career growth and wellbeing programmes.
- Why this job: Make an impact in a dynamic role while developing your marketing skills.
- Qualifications: 1-2 years in email marketing or CRM, with strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
To support the CRM Manager in executing and deploying email campaigns that drive customer engagement, loyalty, and lifetime value.
Organisation
- Reports to: Senior CRM Manager
- Job Location: Shiseido Group London Head Office
- Contract type: Fixed Term - 12 Months
Main Responsibilities
- Execute the UKI CRM strategy and ensure all campaigns are delivered in line with agreed plans.
- Manage the CRM communications calendar for each brand in line with marketing and eCommerce plans.
- Build tactical CRM campaigns in line with brand values and strategy.
- Use Photoshop and FIGMA to edit and adapt visual assets for email campaigns, ensuring brand consistency.
- Ensure CRM best practice is shared and leveraged locally across all brands and business units.
- Provide weekly campaign results and analysis to wider teams, including marketing, eCommerce and eRetail.
- Ensure GDPR compliance across all email deployments and data handling.
- Support A/B testing and optimisation initiatives to improve engagement and conversion.
- Liaise with marketing and digital teams to ensure cohesive messaging and brand alignment.
Profile, Skills And Experience Required
- 1–2 years’ experience in email marketing or CRM campaign deployment.
- Familiarity with email platforms (e.g. Salesforce Marketing Cloud, Adobe Campaign, or similar).
- Experience in successfully implementing end-to-end CRM campaigns and reporting.
- Strong attention to detail and ability to manage multiple campaigns simultaneously.
- Exceptional attention to detail and highly organised.
- Knowledge of CRM KPIs, terminology and GDPR compliance.
- Proactive and pragmatic.
- Analytical mindset, comfortable with analysing numbers and reporting.
- Google analytics (universal & GA4).
- Intermediate excel experience.
- Basic Photoshop skills for editing and preparing visual assets for email campaigns.
- High volume consumer goods plus.
- Positive, collaborative attitude and strong communication skills.
- Passionate about customer data and experience.
- Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success.
Benefits
- 26 days holiday + bank holidays + your birthday day off
- Holiday buy – up to 5 days
- Day off when you get married or move house
- Generous contributory pension scheme – match up to 8%
- Annual performance related bonus
- Private medical insurance with Vitality
- Enhanced parental allowance
- Generous product allocation & discount
- Life Assurance up to 4× your salary
- Flexible & hybrid working
- Wellbeing programmes
- Annual performance and development reviews so you know your career is going in the right direction
CRM Coordinator - 12 Month Fixed Term Contract in London employer: Shiseido
At Shiseido Group's London Head Office, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through our annual performance reviews and generous benefits, including 26 days of holiday, private medical insurance, and a flexible working environment. Join us to be part of a team that values collaboration, innovation, and integrity while driving customer engagement in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Coordinator - 12 Month Fixed Term Contract in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best email campaigns and any relevant projects. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its CRM strategies. Be ready to discuss how your experience aligns with their goals and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM Coordinator - 12 Month Fixed Term Contract in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM Coordinator role. Highlight your experience in email marketing and any relevant tools you've used, like Salesforce Marketing Cloud or Adobe Campaign. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer data and experience, and explain why you’re excited about this role at StudySmarter. Let us know how you can contribute to our CRM strategy!
Showcase Your Analytical Skills:Since we love numbers, don’t forget to mention your analytical mindset. Talk about any experience you have with reporting and analysing campaign results. We want to see how you can help us improve engagement and conversion rates!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Shiseido
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of CRM strategies and email marketing. Familiarise yourself with the tools mentioned in the job description, like Salesforce Marketing Cloud or Adobe Campaign. Being able to discuss how you've used these platforms in past roles will show you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with analysing campaign results and KPIs. Bring examples of how you've used data to optimise campaigns in the past. This will demonstrate your analytical mindset and ability to drive engagement and conversion, which is key for this role.
✨Demonstrate Attention to Detail
Since the role requires managing multiple campaigns and ensuring brand consistency, be ready to discuss how you maintain high standards in your work. You could mention specific instances where your attention to detail made a difference in a project or campaign.
✨Align with Company Values
Familiarise yourself with the group’s 'Trust8' working principles. Think about how your personal values align with theirs and be prepared to share examples of how you've embodied these principles in your previous roles. This will show that you're not just a fit for the job, but also for the company culture.
