Drunk Elephant Beauty Advisor - Selfridges Oxford Street (15 Hours) in London

Drunk Elephant Beauty Advisor - Selfridges Oxford Street (15 Hours) in London

London Full-Time No working from home possible
Shiseido

At a Glance

  • Tasks: Engage customers with your beauty expertise and meet sales targets in a vibrant retail environment.
  • Company: Join Drunk Elephant, a visionary skincare brand under the renowned Shiseido Group.
  • Benefits: Enjoy 30 days holiday, generous discounts, and world-class training to boost your career.
  • Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
  • Why this job: Be part of a fast-growing brand that values creativity and innovation in skincare.
  • Qualifications: No specific experience required, just a passion for beauty and excellent communication skills.

Drunk Elephant Beauty Advisor - Selfridges Oxford Street (15 Hours)

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Drunk Elephant Beauty Advisor - Selfridges Oxford Street (15 Hours)

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Drunk Elephant Beauty Advisor
Reports to: Area Sales & Education Manager Skin & Fragrance

Drunk Elephant Beauty Advisor
Reports to: Area Sales & Education Manager Skin & Fragrance
Job Location: Selfridges, London Oxford Street
Contract type: Permanent Contract, 15 hours per week over 2 days
Hourly rate: £14.70
MISSION
Drunk Elephant, Isolates the most effective ingredients that directly benefit the health of skin. Drunk Elephant see this as an ingredient elimination philosophy for a total skin reset. Using these products exclusively is the best way to get maximum results.
We are committed to using only ingredients that either directly benefit the health of the skin or support the integrity of our formulations. We never take into account whether something is synthetic or natural, instead choosing ingredients based on biocompatibility.
The Suspicious 6
We believe six ubiquitous ingredients are at the root of almost every skin issue we see––essential oils, drying alcohols, silicones, chemical sunscreens, fragrances/dyes, SLS––and when they\'re entirely removed from one’s routine (when you take a #drunkbreak), skin can reset and return to a healthy, balanced state. That’s our ingredient-elimination philosophy for a total skin reset.
Skincare “Smoothies”
We think of our skincare routines as smoothies. They’re good for you, they’re easy to mix, and you can change up the recipe whenever you want. Plus, all of our products are biocompatible and bioavailable, which means they’re highly absorbable.
Drunk Head to Toe
Skin is skin—and whether we call it the scalp or the eye area or the legs, it can only function at its healthiest when it’s treated with smart, nourishing, biocompatible ingredients. So we decided to make a line of hair-care and body products that followed one simple idea: Respect the skin by only using ingredients it can get along with.
We are part of the Shiseido Group, and in joining Drunk Elephant you will not only receive industry, leading training in all things skin, a generous discount on our amazing award winning products and the chance to be part of a fast growing visionary brand – you join an incredible group network of brands, where developing our people is at the heart of our business.
About Shiseido Group
Our mission : Beauty Innovations for a Better World
Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 26 FSCC Awards?
Shiseido UK & Ireland plays a central role in the EMEA region, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in this buoyant market.
To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams

  • Leverage our unique portfolio of Beauty brands across all 3 categories
  • Stay agile and capture new retail opportunities
  • Customer-driven decisions
  • Create a great place to work in Beauty
Our first strength is Make-up, led by NARS, the No 8 brand in the UK market with incredible success globally.
Skincare is a key priority for expansion, with Shiseido having huge growth potential in UK&I, and also the spectacular launch of Clé de Peau Beauté in Harrods and H-Beauty. Drunk Elephant joined our portfolio at the beginning of 2021 bringing its unique tone of voice together with its amazing formulations. In 2023 we are planning to launch ULE a newly created Skincare brand with breakthrough credentials around Sustainability, as well as expanding Gallinée, our most recent acquisition from 2022 and specialized around skin microbiome.
We are also growing fast in Fragrance with brands such as Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig&Voltaire and Serge Lutens.
Our clients include high-street retailers such as department stores, drugstores & chains as well as online pure players and specialty stores. We also have 4 boutiques and 3 direct e-commerce websites.
About Drunk Elephant
We are committed to using only ingredients that either directly benefit the health of the skin or support the integrity of our formulations. We never take into account whether something is synthetic or natural, instead choosing ingredients based on biocompatibility.
Main Responsibilities
You will relish in the challenge of meeting your sales targets and identifying new opportunities to drive the business. You are a Beauty and skin enthusiast and will be confident, engaging and knowledgeable about Drunk Elephant brand history and high performance formulas, ensuring customers are excited and connected with both Drunk Elephant brand and you as a beauty professional. Providing exceptional service and surpassing the expectations of customers will come naturally to you, as will your confidence in establishing meaningful rapport with both customers and store teams. You will maintain high standards of visual excellence of the Drunk Elephant retail space within the store and will be expected to oversee the visual representation of our sister brands within your store.
With a selective distribution, of this model your voice is always heard and you have the opportunity to make a real impact on the business. We expect you to be dedicated and enthusiastic to develop your knowledge about skincare and beauty, to be proactive and target driven with a true passion for the beauty industry and what it represents. In return we offer world class training – we invest in you, ensuring you have the highest level of product, sales and services training, enabling you on your journey to become the best Beauty professional you can be.
PROFILE
  • Ability to work to a sales target in a fast paced environment
  • Excellent communication skills with all touch points, Customers, Line Manager and retail partners in store
  • Self-motivated and results driven
  • Ability to work independently and as part of a team
  • Committed to excellence in service and standards
  • Customer facing and/or retail sales experience desirable
  • A warm and vibrant personality, you are approachable.
  • Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
The Benefits You’ll Love…
30 days holiday, including bank holidays, increasing with service
Generous discretionary commission scheme
Contributory pension scheme – 5% employer contribution
Generous product allocation & discount
Enhanced parental allowance
Life Assurance up to x2 your salary
Employee referral bonuses
Access to Retail Trust
Annual performance and development reviews so you know your career is going in the right direction
At Shiseido, we are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law.
We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. Together, we can build a vibrant and dynamic team that reflects the diverse world we serve.
If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the position applied to.
Position Reference: 15776

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management and Manufacturing
  • Industries

    Personal Care Product Manufacturing

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Drunk Elephant Beauty Advisor - Selfridges Oxford Street (15 Hours) in London employer: Shiseido

At Drunk Elephant, located in the vibrant Selfridges on Oxford Street, we pride ourselves on being an exceptional employer that values creativity and innovation in the beauty industry. Our commitment to employee growth is reflected in our world-class training programmes, generous benefits including a competitive salary, 30 days of holiday, and a supportive work culture that celebrates diversity and inclusion. Join us to be part of a fast-growing brand where your voice matters and you can truly make an impact.

Shiseido

Contact Details:

Shiseido Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Drunk Elephant Beauty Advisor - Selfridges Oxford Street (15 Hours) in London

Get Your Retail Game On

Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!

Join Retail Networks and Forums

Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Shiseido, so don’t miss out on building those relationships!

Be Ready for Busy Season Opportunities

Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.

Show Off Your Customer Service Skills

Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Shiseido!

We think you need these skills to ace Drunk Elephant Beauty Advisor - Selfridges Oxford Street (15 Hours) in London

Excellent Communication Skills
Customer Service Excellence
Sales Target Achievement
Knowledge of Skincare Products
Ability to Build Rapport
Self-Motivation
Team Collaboration

Some tips for your application 🫡

Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.

Tailor Your CV for Retail:When applying for a full-time role like this one at Shiseido, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.

Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Shiseido and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!

Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Shiseido that you’re ready to jump in and contribute right away!

How to prepare for a job interview at Shiseido

Show Off Your Customer Service Skills

Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!

Familiarity with Point of Sale Systems

Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!

Understand Product Knowledge

Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.

Be Ready for Role-Playing Scenarios

Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!