At a Glance
- Tasks: Support the CRM Manager in executing engaging email campaigns that boost customer loyalty.
- Company: Join Shiseido, a top global cosmetics leader with a rich heritage and innovative spirit.
- Benefits: Enjoy 26 days holiday, flexible working, and a generous pension scheme.
- Other info: Collaborative culture with excellent career growth opportunities.
- Why this job: Be part of a dynamic team driving beauty innovations for a better world.
- Qualifications: 1-2 years in email marketing or CRM, with strong attention to detail.
The predicted salary is between 30000 - 40000 € per year.
MISSION
To support the CRM Manager in executing and deploying email campaigns that drive customer engagement, loyalty, and lifetime value.
ORGANISATION
Reports to: Senior CRM Manager
Job Location: Shiseido Group London Head Office
Contract type: Fixed Term - 12 Months
MAIN RESPONSIBILITIES
- Execute the UKI CRM strategy and ensure all campaigns are delivered in line with agreed plans.
- Manage the CRM communications calendar for each brand in line with marketing and eCommerce plans.
- Build tactical CRM campaigns in line with brand values and strategy.
- Use Photoshop and FIGMA to edit and adapt visual assets for email campaigns, ensuring brand consistency.
- Ensure CRM best practice is shared and leveraged locally across all brands and business units.
- Provide weekly campaign results and analysis to wider teams, including marketing, eCommerce and eRetail.
- Ensure GDPR compliance across all email deployments and data handling.
- Support A/B testing and optimisation initiatives to improve engagement and conversion.
- Liaise with marketing and digital teams to ensure cohesive messaging and brand alignment.
PROFILE, SKILLS AND EXPERIENCE REQUIRED
- 1–2 years’ experience in email marketing or CRM campaign deployment.
- Familiarity with email platforms (e.g. Salesforce Marketing Cloud, Adobe Campaign, or similar).
- Experience in successfully implementing end-to-end CRM campaigns and reporting.
- Strong attention to detail and ability to manage multiple campaigns simultaneously.
- Exceptional attention to detail and highly organised.
- Knowledge of CRM KPIs, terminology and GDPR compliance.
- Proactive and pragmatic.
- Analytical mindset, comfortable with analysing numbers and reporting.
- Google analytics (universal & GA4).
- Intermediate excel experience.
- Basic Photoshop skills for editing and preparing visual assets for email campaigns.
- High volume consumer goods plus.
- Positive, collaborative attitude and strong communication skills.
- Passionate about customer data and experience.
- Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success.
The benefits you’ll love…
- 26 days holiday + bank holidays + your birthday day off
- Holiday buy – up to 5 days
- Day off when you get married or move house
- Generous contributory pension scheme – match up to 8%
- Annual performance related bonus
- Private medical insurance with Vitality
- Enhanced parental allowance
- Generous product allocation & discount
- Life Assurance up to x4 your salary
- Flexible & hybrid working
- Wellbeing programmes
- Annual performance and development reviews so you know your career is going in the right direction
CRM Coordinator - 12 Month Fixed Term Contract employer: Shiseido
Shiseido Group is an exceptional employer, offering a vibrant work culture that champions creativity and collaboration in the heart of London. With a commitment to employee growth through annual performance reviews and a generous benefits package including flexible working, private medical insurance, and a strong pension scheme, Shiseido fosters an environment where innovation thrives and employees are empowered to make a meaningful impact in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Coordinator - 12 Month Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially Shiseido's focus on beauty innovations. Tailor your answers to show how you align with their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are speaking about your experience and skills, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Shiseido.
We think you need these skills to ace CRM Coordinator - 12 Month Fixed Term Contract
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the beauty industry shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our mission of 'Beauty Innovations for a Better World'.
Tailor Your CV:Make sure your CV is tailored to the CRM Coordinator role. Highlight your experience in email marketing and any relevant skills, like using Photoshop or email platforms. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage multiple campaigns, so show us you can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Shiseido!
How to prepare for a job interview at Shiseido
✨Know Your CRM Basics
Before the interview, brush up on your knowledge of CRM strategies and email marketing. Understand key terms and metrics, especially those mentioned in the job description, like GDPR compliance and campaign KPIs. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Creativity
Since you'll be working with visual assets for email campaigns, prepare to discuss any past projects where you used tools like Photoshop or FIGMA. Bring examples of your work or even mock-ups to demonstrate your design skills and how you can contribute to brand consistency.
✨Be Data-Driven
Highlight your analytical skills by discussing how you've used data to improve past campaigns. Be ready to talk about A/B testing and how you’ve optimised engagement rates. This will resonate well with the team, as they value a proactive and analytical mindset.
✨Align with Their Values
Familiarise yourself with Shiseido's mission and values, particularly their 'Trust8' principles. During the interview, weave these into your responses to show that you not only fit the role but also align with the company culture. This connection can set you apart from other candidates.
