At a Glance
- Tasks: Manage daily trading and optimise customer experience for NARS and Shiseido's ecommerce sites.
- Company: Join a leading beauty brand with a focus on innovation and collaboration.
- Benefits: Competitive salary, career development, and a vibrant team culture.
- Other info: Opportunity to lead a team and grow within a dynamic environment.
- Why this job: Be at the forefront of ecommerce in the beauty industry and drive impactful results.
- Qualifications: 3+ years in ecommerce, strong analytical skills, and a passion for beauty.
The predicted salary is between 45000 - 55000 £ per year.
The Ecommerce Manager will own the day to day trading, optimisation, and customer experience of the NARS and Shiseido direct to consumer sites.
This role drives performance through data led decision making, and ensures execution excellence across content, merchandising, UX, and onsite optimisation.
- MAIN RESPONSIBILITIES Ecommerce Trading & Sales Performance
- Deliver the DTC sales plan and manage daily, weekly, and monthly site trading for NARS & Shiseido.
- Forecast sales and plan around launches, promotions, and key traffic moments.
- Track core KPIs (traffic, CVR, AOV, revenue, margin, sell through) and take quick, data led actions.
- Work with supply chain and marketing to ensure accurate product and GWP forecasting for launches.
- Merchandising & Customer Journey
- Lead all onsite merchandising: PDPs, PLPs, categories, search, navigation, and filters.
- Ensure products are set up correctly, in stock, and optimally sequenced based on insights.
- Maintain a seamless customer journey, positioning the sites as premium brand flagships.
- Run regular site checks to ensure content accuracy and brand consistency.
- Content, Campaigns & Site Experience
- Partner with Brand, CRM, and EMEA UX/UI teams to deliver strong storytelling onsite.
- Brief, manage, and publish all onsite content including campaign pages and launch pages.
- Manage onsite promotions (GWPs, bundles, tiered offers, exclusives).
- Coordinate with the EMEA team on new tools, services, and site improvements.
- Optimisation & Analytics
- Use insight tools to understand performance and identify opportunities.
- Analyse customer behaviour and path to purchase to drive continuous improvement.
- Partner with SEO / GEO teams to improve organic visibility and optimise key categories.
- Conduct regular audits of the site to ensure consistent branding in line with guidelines, accurate content, and optimal product placement
- Reporting
- Deliver weekly site performance reports with clear insights and next steps.
- Track profitability and margin impact of promotions and trading levers.
- Team Leadership
- Manage and develop the Ecommerce Intern
- Encourage a culture of accountability, collaboration, and continuous optimisation in line with Trust8 values.
Please note: If you do not have the right to work in the UK and would require sponsorship for this role then you must ensure you meet UKVI requirements for the position which may include having a degree level qualification.
Please reach out if you need further information on this and whether we offer sponsorship., Please note: If you do not have the right to work in the UK and would require sponsorship for this role then you must ensure you meet UKVI requirements for the position which may include having a degree level qualification.
Please reach out if you need further information on this and whether we offer sponsorship.
- 3+ years' experience in ecommerce trading, merchandising, or site management - ideally within beauty, luxury, or premium retail.
- Strong experience driving ecommerce KPIs and improving CVR, AOV, and customer journey performance.
- Hands on experience with Salesforce Commerce Cloud, CMS tools, and trading dashboards.
- Experience using AB Tasty (or similar A/B testing tools) and Contentsquare (or other behavioural analytics).
- Strong analytical mindset with high proficiency in Excel and GA.
- Highly organised with exceptional attention to detail.
- Positive, proactive, collaborative "can do" attitude.
- Passion for the beauty category, digital innovation, and customer centric thinking.
- Alignment with Trust8: Think Big, Take Risks, Hands On, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success.
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Ecommerce Manager - Nars And Shiseido in City of Westminster employer: Shiseido
Shiseido Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. With generous benefits such as 26 days of holiday, flexible working options, and a strong commitment to professional development, employees are empowered to thrive in their roles. Located in the dynamic North UK and Ireland region, this role as Regional Education Manager with NARS provides a unique opportunity to be part of a leading beauty company that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager - Nars And Shiseido in City of Westminster
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Shiseido are looking for when hiring for a Ecommerce Manager - Nars And Shiseido.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Shiseido for the Ecommerce Manager - Nars And Shiseido, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Shiseido as a Ecommerce Manager - Nars And Shiseido, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Shiseido’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Manager - Nars And Shiseido.
We think you need these skills to ace Ecommerce Manager - Nars And Shiseido in City of Westminster
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Shiseido, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Shiseido's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Shiseido. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Shiseido
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Shiseido uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Shiseido. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
