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- Tasks: Engage customers with fragrance stories and meet sales targets in a luxury retail environment.
- Company: Join Shiseido Group, a top cosmetics company with a rich heritage and global presence.
- Benefits: Enjoy 30 days holiday, commission, pension contributions, and enhanced parental leave.
- Why this job: Immerse yourself in the world of luxury fragrances while developing your skills in a passionate team.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: This is a permanent role with inspiring training and opportunities for growth.
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Date: 7 Jul 2025
Location: London
Reports to: Area Sales & Education Manager Designer Fragrances
Job Location: Retailer, Location
Contract type: Permanent Contract, 37.5 hours per week over 5 days
Hourly rate: £14.70
MISSION
As a Fragrance Consultant, you will share your passion for fragrances and delight customers with our brand stories.
As part of the Shiseido Group, you will be immersed in the luxurious world of fragrance houses and receive inspiring training on all our scents. Join a network of brands committed to developing people and fostering a passionate environment.
ABOUT SHISEIDO GROUP
Our mission: Beauty Innovations for a Better World
Founded in 1872 in Japan, Shiseido Group is among the top 5 cosmetics companies worldwide, operating in 120 countries with 42,000 employees. We offer a diverse range of skincare, makeup, and fragrance brands, with a projected turnover of over £7.0bn in 2022. Celebrating 150 years of heritage, we focus on creating high-quality, innovative cosmetics loved globally.
Shiseido UK & Ireland lead digital initiatives and are evolving their retail presence to meet market demands. Our strategic focus includes leveraging our brand portfolio, capturing retail opportunities, and creating a great workplace.
Our strengths include makeup, led by NARS, and skincare, with recent launches like Clé de Peau Beauté and Drunk Elephant. We are expanding in fragrance with brands like Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig & Voltaire, and Serge Lutens.
Our clients include department stores, drugstores, online platforms, and boutiques.
ABOUT DESIGNER FRAGRANCES
Shiseido\’s fragrance brands are leaders in the UK, known for their luxury and innovation, including Narciso Rodriguez, Issey Miyake, and Serge Lutens.
MAIN RESPONSIBILITIES
Meet sales targets, identify new business opportunities, and engage customers through brand activities. Provide exceptional service, build rapport with customers and store teams, and ensure brands look their best. Use training and tools provided to tell compelling fragrance stories. Aim to exceed sales goals and work collaboratively with the team. Your passion for fragrance will be a key asset in sharing our brands with customers.
PROFILE
- Excellent communication and customer service skills
- Ability to work independently and in a team
- Self-motivated and results-driven
- Aligned with the \’Trust8\’ principles: Think Big, Take Risks, Hands-on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
BENEFITS
30 days holiday (including bank holidays), discretionary commission, contributory pension (5%), enhanced parental leave, life assurance (up to 2x salary), access to Retail Trust, and regular performance reviews.
POSITION REFERENCE NUMBER: 15698
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Serge Lutens Fragrance Consultant - Harrods (37.5 Hours) employer: Shiseido Company, Limited
Contact Detail:
Shiseido Company, Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Serge Lutens Fragrance Consultant - Harrods (37.5 Hours)
✨Tip Number 1
Familiarise yourself with the Serge Lutens fragrance line. Understanding the unique characteristics and stories behind each scent will help you engage customers effectively and demonstrate your passion during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you build confidence in sharing fragrance stories and providing exceptional service, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Shiseido Group or similar luxury brands. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Stay updated on the latest trends in the fragrance industry. Being knowledgeable about market shifts and popular scents will not only impress your interviewers but also show your commitment to the role and the brand.
We think you need these skills to ace Serge Lutens Fragrance Consultant - Harrods (37.5 Hours)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Fragrance Consultant. Familiarise yourself with the key skills required, such as excellent communication and customer service abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in sales, customer service, or the beauty industry. Emphasise any previous roles where you engaged with customers or met sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fragrances and your alignment with the Shiseido Group's values. Mention specific brands you admire and how you can contribute to their success.
Highlight Your Teamwork Skills: Since the role involves collaboration, provide examples of how you've successfully worked in a team environment. This could include past experiences where you contributed to achieving common goals.
How to prepare for a job interview at Shiseido Company, Limited
✨Know Your Fragrances
Familiarise yourself with the different fragrance families and key notes of the Serge Lutens range. Being able to discuss specific scents and their stories will show your passion and knowledge during the interview.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged customers in previous roles. Highlight your ability to build rapport and provide exceptional service, as these are crucial for a Fragrance Consultant.
✨Align with Company Values
Understand the 'Trust8' principles that Shiseido Group values. Be ready to discuss how you embody these principles in your work, particularly in terms of collaboration and accountability.
✨Show Enthusiasm for the Brand
Express your genuine enthusiasm for the Serge Lutens brand and its heritage. Share why you are passionate about fragrances and how you can contribute to the brand's success at Harrods.
