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- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join NARS, a top beauty brand under the Shiseido Group, known for innovation and artistry.
- Benefits: Enjoy 30 days holiday, generous commission, and a contributory pension scheme.
- Why this job: Be part of a creative culture that values self-expression and personal growth.
- Qualifications: Experience in team supervision and artistry is essential; coaching skills are a plus.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 20000 - 25000 ÂŁ per year.
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NARS Team Leader – Selfridges, London (37.5 Hours)
Date: 18 Aug 2025
Location: London
Reports to: Area Sales & Education Manager NARS
Job Location: Selfridges, London
Contract type: Permanent Contract, 37.5 hours per week over 5 days
Hourly Rate: ÂŁ15.70
MISSION
NARS inspires self-expression, creativity and artistry – bringing high-fashion, high-style and forward thinking to beauty. As a Team Leader you will be bringing this vision to our customers on counter. Your passion for artistry, service and leading people is key. As part of the counter management team, you will help to deliver a successful business through the motivation and engagement of your team members.
We are part of the Shiseido Group, and in joining NARS you will not only receive innovative and artistry led training, a generous discount on our award winning products and the chance to be part of a fast growing brand – you join an incredible group network of brands, where developing our people is at the heart of our business.
ABOUT SHISEIDO
Our mission : Beauty Innovations for a Better World
Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over ÂŁ7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 26 FSCC Awards?
Shiseido UK & Ireland plays a central role in the EMEA region, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in this buoyant market.
To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams
1. Leverage our unique portfolio of Beauty brands across all 3 categories
2. Stay agile and capture new retail opportunities
4. Create a great place to work in Beauty
Our first strength is Make-up, led by NARS, the No 8 brand in the UK market with incredible success globally.
Skincare is a key priority for expansion, with Shiseido having huge growth potential in UK&I, and also the spectacular launch of Clé de Peau Beauté in Harrods and H-Beauty. Drunk Elephant joined our portfolio at the beginning of 2021 bringing its unique tone of voice together with its amazing formulations. In 2023 we are planning to launch ULE a newly created Skincare brand with breakthrough credentials around Sustainability, as well as expanding Gallinée, our most recent acquisition from 2022 and specialized around skin microbiome.
We are also growing fast in Fragrance with brands such as Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig&Voltaire and Serge Lutens.
Our clients include high-street retailers such as department stores, drugstores & chains as well as online pure players and specialty stores. We also have 4 boutiques and 3 direct e-commerce websites.
ABOUT NARS
Created in 1994 in New York by visionary makeup artist François NARS, NARS Cosmetics is one of the leading and most respected brands in the world of makeup artistry.
MAIN RESPONSIBILITIES
Leading by example by in delivering our customer engagement approach you will be able to create strong connections with your customers through the brand history and high performance formulas thus securing brand loyalty to not only NARS but you as an Artist. Your coaching skills will be a real asset as you support management in developing the team, whilst your drive will ensure that the team are delivering on sales targets.
We\’ll make sure you have the tools and training you need to deliver and inspire in coaching, artistry and customer service so that you can support the leadership of the team and take accountability when the manager is not there. In return, we\’ll expect you to deliver on your goals whilst supporting and driving the team. As a NARS Artist and Supervisor, you have the power to change the way a client feels about themselves through your actions, communication and the connections that you make. This will be your daily commitment to your clients and yourself.
PROFILE
- Experience in supervising a team
- Strong experience in artistry, ideally with a qualification
- Ability to communicate effectively with a team and lead
- Ability to drive KPIs and sales targets
- Experience in coaching and developing others
- Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
The benefits you’ll love…
30 days holiday, including bank holidays, increasing with service
Generous discretionary commission scheme
Contributory pension scheme – 5% employer contribution
Enhanced parental allowance
Life Assurance up to x2 your salary
Access to Retail Trust
Annual performance and development reviews so you know your career is going in the right direction
At Shiseido, we are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law.
We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. Together, we can build a vibrant and dynamic team that reflects the diverse world we serve.
If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the position applied to.
POSITION REFERENCE NUMBER: 15846
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NARS Team Leader - Selfridges, London (37.5 Hours) employer: Shiseido Company, Limited
Contact Detail:
Shiseido Company, Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NARS Team Leader - Selfridges, London (37.5 Hours)
✨Tip Number 1
Familiarise yourself with NARS' brand history and product range. Understanding their unique selling points and artistry will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific instances where you motivated your team to achieve sales targets or improve customer engagement.
✨Tip Number 3
Brush up on your coaching techniques. Be ready to discuss how you can develop others in the role, as this is a key responsibility. Think about how you can inspire and uplift your team members to excel.
✨Tip Number 4
Align your values with Shiseido's 'Trust8' principles. Prepare to discuss how you embody these principles in your work, particularly in terms of collaboration, accountability, and integrity, as they are crucial for the role.
We think you need these skills to ace NARS Team Leader - Selfridges, London (37.5 Hours)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the NARS Team Leader position. Understand the key responsibilities and required skills, such as experience in supervising a team and strong artistry skills.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise your leadership abilities, sales achievements, and any coaching experience you have, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and customer service. Mention specific examples of how you've successfully led teams or driven sales in previous roles, and express your enthusiasm for joining NARS.
Highlight Your Alignment with Company Values: In your application, demonstrate how your personal values align with Shiseido's 'Trust8' principles. Provide examples of how you think big, take risks, and collaborate effectively in a team setting.
How to prepare for a job interview at Shiseido Company, Limited
✨Show Your Passion for Artistry
As a Team Leader at NARS, your passion for beauty and artistry is crucial. Be prepared to discuss your personal experiences with makeup and how you inspire creativity in others. Share specific examples of how you've engaged customers through artistry.
✨Demonstrate Leadership Skills
Highlight your experience in supervising teams and driving sales targets. Prepare to discuss your coaching methods and how you've successfully developed team members in previous roles. This will show that you're ready to lead by example.
✨Align with Company Values
Familiarise yourself with Shiseido's 'Trust8' principles. During the interview, reflect these values in your answers, demonstrating how you think big, take risks, and collaborate effectively. This alignment will resonate well with the interviewers.
✨Prepare for Customer Engagement Scenarios
Expect questions about how you would create strong connections with customers. Think of scenarios where you've successfully built brand loyalty or resolved customer issues. Being able to articulate these experiences will showcase your customer service skills.
