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- Tasks: Engage customers with fragrance stories and meet sales targets in a vibrant retail environment.
- Company: Join Shiseido Group, a top cosmetics company with a rich 150-year heritage and global presence.
- Benefits: Enjoy 30 days holiday, generous commission, pension contributions, and life assurance.
- Why this job: Be part of a passionate team, share your love for fragrances, and develop your skills.
- Qualifications: Excellent communication skills, self-motivated, and a passion for fragrance are essential.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
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Fragrance Consultant – John Lewis White City (15 Hours)
Date: 22 Aug 2025
Location: London
Fragrance Consultant
Reports to: Area Sales & Education Skin & Fragrance
Job Location: John Lewis, White City
Contract type: Permanent Contract, 15 hours per week over 3 days
Hourly rate: ÂŁ13.86
MISSION
As a Fragrance Consultant, you will be sharing your passion for Fragrances and delighting customers with our Brand stories.
As part of the Shiseido Group, you will not only be immersed in the luxurious and sensual world of these beautiful Fragrance houses and receive inspiring training on all of our scents – you join an incredible group network of brands, where developing our people is at the heart of our business.
ABOUT SHISEIDO GROUP
Our mission : Beauty Innovations for a Better World
Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over ÂŁ7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 26 FSCC Awards?
Shiseido UK & Ireland plays a central role in the EMEA region, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in this buoyant market.
To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams
1. Leverage our unique portfolio of Beauty brands across all 3 categories
2. Stay agile and capture new retail opportunities
4. Create a great place to work in Beauty
Our first strength is Make-up, led by NARS, the No 8 brand in the UK market with incredible success globally.
Skincare is a key priority for expansion, with Shiseido having huge growth potential in UK&I, and also the spectacular launch of Clé de Peau Beauté in Harrods and H-Beauty. Drunk Elephant joined our portfolio at the beginning of 2021 bringing its unique tone of voice together with its amazing formulations. In 2023 we are planning to launch ULE a newly created Skincare brand with breakthrough credentials around Sustainability, as well as expanding Gallinée, our most recent acquisition from 2022 and specialized around skin microbiome.
We are also growing fast in Fragrance with brands such as Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig&Voltaire and Serge Lutens.
Our clients include high-street retailers such as department stores, drugstores & chains as well as online pure players and specialty stores. We also have 4 boutiques and 3 direct e-commerce websites.
ABOUT DESIGNER FRAGRANCES
Shiseido Group’s fragrance brands are a collection of luxurious and exciting fragrance brands, which are amongst the leaders in the UK market. From the sensual and effortless delicacy of Narciso Rodriguez; the intriguing mix of natural and sophistication in Issey Miyake to the unique, innovative collection from the extraordinary perfumer, Serge Lutens.
MAIN RESPONSIBILITIES
You will relish in the challenge of meeting your sales targets and identifying new opportunities to drive the business as you ensure customers are excited and engaged through creating activity around our Brands. Providing exceptional service and surpassing the expectations of customers will come naturally to you, as will your confidence in establishing meaningful rapport with both customers and store teams. A true ambassador to all of our Brands, you will ensure that they are looking their best at all times.
We will ensure you have all the tools and training you need to share our brands with your customer and to be an expert story teller in fragrance. In return we’ll expect you to be reaching and exceeding your sales targets, working as part of the team to achieve those counter goals. Your experience in and passion for fragrance will be a great addition to our teams, and you’ll have an amazing opportunity to join our beautiful brands and share this passion with our customers.
PROFILE
- Excellent Communication and Customer Service skills
- Ability to work independently and as part of a team
- Self-motivated and results driven
- Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
The benefits you’ll love…
30 days holiday, including bank holidays, increasing with service
Generous discretionary commission scheme
Contributory pension scheme – 5% employer contribution
Enhanced parental allowance
Life Assurance up to x2 your salary
Access to Retail Trust
Annual performance and development reviews so you know your career is going in the right direction
At Shiseido, we are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law.
We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. Together, we can build a vibrant and dynamic team that reflects the diverse world we serve.
If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the position applied to.
POSITION REFERENCE NUMBER: 15788
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Mobile Fragrance Consultant - John Lewis White City (22.5 Hours) employer: Shiseido Company, Limited
Contact Detail:
Shiseido Company, Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Fragrance Consultant - John Lewis White City (22.5 Hours)
✨Tip Number 1
Familiarise yourself with the Shiseido Group and its fragrance brands. Understanding their history, values, and product offerings will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Practice your storytelling skills about fragrances. Being able to share engaging stories about the scents and their inspirations can set you apart as a candidate who truly embodies the role of a Fragrance Consultant.
✨Tip Number 3
Showcase your customer service experience in previous roles. Highlight specific instances where you exceeded customer expectations or created memorable experiences, as this aligns with the responsibilities of the position.
✨Tip Number 4
Network with current employees or others in the beauty industry. Engaging with professionals can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Mobile Fragrance Consultant - John Lewis White City (22.5 Hours)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Mobile Fragrance Consultant. Highlight your passion for fragrances and customer service in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in sales and customer service. Emphasise any previous roles where you engaged with customers or worked in retail, particularly in beauty or fragrance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Shiseido Group and its brands. Mention specific fragrances you love and how you can contribute to the team’s success.
Showcase Your Communication Skills: In your application, demonstrate your excellent communication skills. Provide examples of how you've successfully interacted with customers or worked as part of a team to achieve goals.
How to prepare for a job interview at Shiseido Company, Limited
✨Show Your Passion for Fragrance
Make sure to express your enthusiasm for fragrances during the interview. Share personal experiences or stories about how fragrances have impacted your life, and be prepared to discuss your favourite scents and why you love them.
✨Demonstrate Excellent Customer Service Skills
Since the role involves engaging with customers, highlight your previous customer service experiences. Prepare examples of how you've gone above and beyond to meet customer needs and create memorable shopping experiences.
✨Familiarise Yourself with the Brand
Research Shiseido Group and its fragrance brands before the interview. Understand their values, mission, and product offerings so you can speak knowledgeably about them and show that you're aligned with their goals.
✨Prepare for Sales-Related Questions
Be ready to discuss your sales experience and how you approach meeting targets. Think of specific examples where you've successfully driven sales or identified new opportunities, as this will demonstrate your results-driven mindset.
