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- Tasks: Lead CRM strategies to engage and retain customers while managing data insights.
- Company: Join Shiseido, a top global cosmetics brand with a rich heritage.
- Benefits: Enjoy generous product discounts, flexible work patterns, and enhanced holiday allowances.
- Other info: Inclusive workplace committed to diversity and personal development opportunities.
- Why this job: Make a real impact in a dynamic team focused on beauty innovations.
- Qualifications: Experience in CRM and managing teams, with a passion for customer data.
The predicted salary is between 50000 - 60000 £ per year.
The CRM Manager will contribute to brand profitable growth by designing and implementing local CRM solutions to engage, retain, upsell & recruit consumers and leverage insight and data.
Organisation Reports to: Digital Director
Contract type: Maternity Cover - FTC Contract, 6 months
Main responsibilities
- Define and lead the UKI CRM strategy in collaboration with the Digital Director
- Lead, manage and develop the CRM executives within the central digital team
- Provide CRM guidance and best practice sharing across marketing, eCommerce and digital activation teams
- Lead data acquisition initiatives onsite and in-store ensuring GDPR compliance
- Champion the UKI customer database management and KPIs
- Lead all local segmentation and targeting implementation, reporting and analysis and provide regular customer data insights to the marketing and eCommerce teams
- Lead the successful implementation of local eRetail CRM initiatives
- Implement local CRM pilots with new technology partners
- Lead and champion all UKI-wide CRM initiatives including sharing and understanding of customer data KPIs across the business
- Key interface with EMEA CRM team
Profile, skills and experience required
- Experience in CRM across both customer acquisition and retention
- Experience of managing at least one person directly or indirectly
- Experience managing CRM agencies and budgets
- Ability to manage multiple datasets and campaigns including nursery programmes, triggers, replenishment initiatives
- Ability to manage multiple stakeholders in order to achieve cohesion
- In-depth knowledge of CRM KPIs, terminology and GDPR compliance
- Exceptional attention to detail and highly organised
- Proactive, pragmatic and analytical mindset
- Passionate about customer data and experience
- Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
Benefits you’ll love
- Generous product allocation & discount to spend on our gorgeous products!
- Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off + time off for when you get married or move house PLUS enhanced parental allowance for those big life moments and the chance to buy more through our holiday buy scheme
- Plan for your future with our 8% matching pension scheme (up to) and life Assurance up to x4 your salary
- We operate an annual bonus scheme, based on personal development plans and business performance
- Flexible Fridays, so you can focus on what is important to you
- Flexible & hybrid work patterns to suit all backgrounds with 60% of your time being in the office
- Wellbeing programmes including mental health first aiders, free counselling, access to digital GP's and exclusive retail discounts
- Monthly access to L&D opportunities to help your continuous development
Inclusion heroes
Together, we can build a vibrant and dynamic team that reflects the diverse world we serve. We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.
Our hiring process
Once you have applied for the role, our in house recruitment team will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion. If your CV is shortlisted, then you will be contacted by our recruitment team. They will arrange a pre-screening call, to explore your motivation, suitability and role expectations. After the pre-screen, your application will be reviewed by the hiring manager. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! In some cases, we may invite you to an assessment centre or to present your ideas in the form of a business presentation.
Please note: If you do not have the right to work in the UK and would require sponsorship for this role then you must ensure you meet UKVI requirements for the position which may include having a degree level qualification. Please reach out if you need further information on this and whether we offer sponsorship.
Interim CRM Manager (6 month FTC) in London employer: Shiseido Company, Limited
Contact Detail:
Shiseido Company, Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim CRM Manager (6 month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their mission and values. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your responses. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Interim CRM Manager (6 month FTC) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Interim CRM Manager role. Highlight your experience in CRM, especially around customer acquisition and retention, and don’t forget to mention any leadership roles you've had. We want to see how you can contribute to our mission!
Showcase Your Skills: In your application, be sure to showcase your skills in managing multiple datasets and campaigns. Mention any specific CRM tools or technologies you’ve worked with, as this will help us understand your technical expertise and how it aligns with our needs.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate attention to detail, so make sure there are no typos or grammatical errors!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Shiseido!
How to prepare for a job interview at Shiseido Company, Limited
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Understand the key metrics, terminology, and best practices that are relevant to the role. Being able to discuss how you've successfully implemented CRM strategies in the past will show your expertise and passion for customer engagement.
✨Showcase Your Leadership Skills
As this role involves managing a team, be prepared to share examples of how you've led and developed others in previous positions. Highlight your experience in managing CRM agencies and budgets, and discuss how you foster collaboration among stakeholders to achieve common goals.
✨Demonstrate Data Savvy
Since the role requires managing multiple datasets and campaigns, come ready to discuss your analytical mindset. Share specific instances where you've used data insights to drive CRM initiatives or improve customer retention. This will illustrate your ability to leverage data effectively.
✨Align with Company Values
Familiarise yourself with Shiseido's mission and values, especially their 'Trust8' principles. During the interview, express how your personal values align with theirs, particularly in terms of collaboration, integrity, and accountability. This will show that you're not just a fit for the role, but also for the company culture.