Interim Commerical Account Manager (FTC)

Location: London

INTERIM COMMERCIAL ACCOUNT MANAGER

WHO WE ARE

Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Through our heritage, Shiseido constantly creates high-quality, safe and innovative cosmetics and develops brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World.

YOUR NEXT ROLE

This position sits within a team of highly sales focused commercial account managers responsible for driving B2B growth across our brand portfolio. The Shiseido UK Commercial team are high performers, delivering trade plans, partnering with key UK high street retailers and brokering relationships that last for the future. In this position, as a skilled negotiator you are required to partner cross-functionally to ensure plans are deliverable and drive performance. You will lead account discussions, propose sale strategies, plan sales cycles and customer driven activations ultimately contributing to the sales growth of Shiseido. Reporting into the National Accounts Controller, this is an interim position (up to 12 month FTC), based in our fabulous UK Head on a full-time basis with 3 days in the office 2 days flex working. This role is best suited to individuals who are commercially minded, sales driven, impactful negotiators and target driven executives who are looking to make their mark in a big brand! We welcome applications from Key Account Managers, National Account Managers, National Account Executives, Key Account Executives, Commercial Sales Managers and execs.

YOUR RESPONSIBILITIES

• As a Commercial Account Manager, every day will be diverse. This role requires a strong interpersonal approach – building relationships at every opportunity.
• You will take ownership of delivering results in a fast-paced, target-driven environment, tracking and providing analysis to forecast performance, proactively identifying risks and opportunities.
• Establish and maintain strong relationships at all levels within your designated accounts, including internal teams across Supply & Marketing, to ensure Shiseido achieves maximum visibility and exposure.
• Conduct successful commercial negotiations on terms, pricing, distribution, space and location, in-store visibility.
• Own forecasting, planning, and performance tracking against clear commercial targets.
• Help build and execute joint business plans through data and insight to unlock mutual ambition.
• Manage and optimise assortment and SKU performance across accounts and negotiate increases where necessary.
• Collaborate with retailers to ensure the optimum assortment is in place to maximise sales within an open-sell environment. Maintaining retailer specific assortment files and order forms.
• Help lead promotional planning and execution with Senior NAM support.
• Accurately forecast and deliver net sales for defined retailers, meeting all financial targets, deadlines, and budget submissions, while flagging risks and opportunities in a timely and quantified manner.
• Drive the enhancement of the P&L for selected retailers: Optimise product performance across retailers digital channels with support of Retail Activation team.
• Work with Operations team to forecast quantities for new launches.
• Present each journey to retailers to secure appropriate sell-in for new launches.
• Review retail sales, sell-in and cover with each retailer on a monthly basis to optimise stocks and assortment, flagging issues with Senior leadership team as necessary.
• Partner with digital team to deliver strong online execution and performance.
• Continuously refine forecasts and strategies based on real-time performance.
• Assist with new launch forecasting for allocated National Account Groups.
• Monitor your category sales performance, provide input into analysis and broker agreements which inspire our customer.
• Support wider commercial team initiatives and projects as required.

YOUR BACKGROUND

We value diversity and creativity in all that we do. Your suitability will come through a range of experiences and backgrounds. Specifically, we encourage experiences from the below:

• Proven track record of delivering sales growth and managing key customer accounts.
• Demonstrated experience negotiating commercial agreements, pricing and promotional activity.
• Commercially minded with strong business acumen.
• Proactive and action-oriented, with a hands-on approach.
• Comfortable working in a fast-paced, evolving environment.
• Experience in retail sales management within the National Account sector of the beauty industry.
• Able to manage time effectively and plan in contingencies to ensure targets are met.
• Excellent written and verbal communications skills, adaptable for delivery to a range of audiences.
• Team player, ability to respond to rapidly changing demands.
• Proficient at Excel.
• Excellent planning & organisational skills.
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success.

BENEFITS YOU’LL LOVE

• Generous product allocation & discount to spend on our gorgeous products!
• Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off + time off for when you get married or move house PLUS enhanced parental allowance for those big life moments and the chance to buy more through our holiday buy scheme.
• Plan for your future with our enhanced pension offering.
• We operate an annual bonus scheme, based on personal development plans and business performance.
• Flexible Fridays, so you can focus on what is important to you.
• Flexible & hybrid work patterns to suit all backgrounds with 60% of your time being in the office.
• Wellbeing programmes including mental health first aiders, free counselling, access to digital GP’s.
• Employee Assistance Programme via Wisdom – health and wellbeing, financial support at your fingertips.
• Monthly access to L&D opportunities to help your continuous development.

INCLUSION HEROS

Together, we can build a vibrant and dynamic team that reflects the diverse world we serve. We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your interview or application, please get in touch with us and we will be happy to support you.