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- Tasks: Engage customers with your passion for fragrances and drive sales through exceptional service.
- Company: Join the renowned Shiseido Group, a leader in beauty innovations.
- Benefits: Enjoy 30 days holiday, commission schemes, and a contributory pension.
- Why this job: Be part of a vibrant team and share your love for luxury fragrances.
- Qualifications: Strong communication skills and a passion for fragrance are essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
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Fragrance Consultant – John Lewis White City (15 Hours)
Date: 20 Sept 2025
Location: London
Fragrance Consultant
Reports to: Area Sales & Education Skin & Fragrance
Job Location: John Lewis, White City
Contract type: Permanent Contract, 15 hours per week over 3 days
Hourly rate: ÂŁ13.86
MISSION
As a Fragrance Consultant, you will be sharing your passion for Fragrances and delighting customers with our Brand stories.
As part of the Shiseido Group, you will not only be immersed in the luxurious and sensual world of these beautiful Fragrance houses and receive inspiring training on all of our scents – you join an incredible group network of brands, where developing our people is at the heart of our business.
ABOUT SHISEIDO GROUP
Our mission : Beauty Innovations for a Better World
Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over ÂŁ7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 26 FSCC Awards?
Shiseido UK & Ireland plays a central role in the EMEA region, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in this buoyant market.
To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams
1. Leverage our unique portfolio of Beauty brands across all 3 categories
2. Stay agile and capture new retail opportunities
4. Create a great place to work in Beauty
Our first strength is Make-up, led by NARS, the No 8 brand in the UK market with incredible success globally.
Skincare is a key priority for expansion, with Shiseido having huge growth potential in UK&I, and also the spectacular launch of Clé de Peau Beauté in Harrods and H-Beauty. Drunk Elephant joined our portfolio at the beginning of 2021 bringing its unique tone of voice together with its amazing formulations. In 2023 we are planning to launch ULE a newly created Skincare brand with breakthrough credentials around Sustainability, as well as expanding Gallinée, our most recent acquisition from 2022 and specialized around skin microbiome.
We are also growing fast in Fragrance with brands such as Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig&Voltaire and Serge Lutens.
Our clients include high-street retailers such as department stores, drugstores & chains as well as online pure players and specialty stores. We also have 4 boutiques and 3 direct e-commerce websites.
ABOUT DESIGNER FRAGRANCES
Shiseido Group’s fragrance brands are a collection of luxurious and exciting fragrance brands, which are amongst the leaders in the UK market. From the sensual and effortless delicacy of Narciso Rodriguez; the intriguing mix of natural and sophistication in Issey Miyake to the unique, innovative collection from the extraordinary perfumer, Serge Lutens.
MAIN RESPONSIBILITIES
You will relish in the challenge of meeting your sales targets and identifying new opportunities to drive the business as you ensure customers are excited and engaged through creating activity around our Brands. Providing exceptional service and surpassing the expectations of customers will come naturally to you, as will your confidence in establishing meaningful rapport with both customers and store teams. A true ambassador to all of our Brands, you will ensure that they are looking their best at all times.
We will ensure you have all the tools and training you need to share our brands with your customer and to be an expert story teller in fragrance. In return we’ll expect you to be reaching and exceeding your sales targets, working as part of the team to achieve those counter goals. Your experience in and passion for fragrance will be a great addition to our teams, and you’ll have an amazing opportunity to join our beautiful brands and share this passion with our customers.
PROFILE
- Excellent Communication and Customer Service skills
- Ability to work independently and as part of a team
- Self-motivated and results driven
- Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
The benefits you’ll love…
30 days holiday, including bank holidays, increasing with service
Generous discretionary commission scheme
Contributory pension scheme – 5% employer contribution
Enhanced parental allowance
Life Assurance up to x2 your salary
Access to Retail Trust
Annual performance and development reviews so you know your career is going in the right direction
At Shiseido, we are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law.
We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. Together, we can build a vibrant and dynamic team that reflects the diverse world we serve.
If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the position applied to.
POSITION REFERENCE NUMBER: 15788
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Fragrance Consultant - John Lewis White City (15 Hours) employer: Shiseido Company, Limited
Contact Detail:
Shiseido Company, Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fragrance Consultant - John Lewis White City (15 Hours)
✨Tip Number 1
Get to know the brand! Dive into Shiseido's history and their fragrance lines. When you walk into that interview, you want to show them you're not just another candidate; you're a passionate fragrance enthusiast ready to share their story.
✨Tip Number 2
Practice your sales pitch! Think about how you'd engage customers with the fragrances. Role-play with a friend or in front of a mirror. The more confident you are in selling the product, the better you'll shine during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to the beauty industry. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Shiseido family. Let’s get you that dream job!
We think you need these skills to ace Fragrance Consultant - John Lewis White City (15 Hours)
Some tips for your application 🫡
Show Your Passion for Fragrance: When writing your application, let your love for fragrances shine through! Share any personal experiences or stories that highlight your enthusiasm for the world of scents. We want to see how you connect with our brand and its values.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight relevant experience and skills that align with the responsibilities of a Fragrance Consultant. We appreciate when candidates take the time to show us why they’re a perfect fit!
Be Authentic: Don’t be afraid to let your personality come through in your writing. We value authenticity and want to get to know the real you. Share your unique perspective on customer service and how you can create memorable experiences for our clients.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it reaches the right people. Plus, it’s super straightforward!
How to prepare for a job interview at Shiseido Company, Limited
✨Know Your Fragrances
Before the interview, dive deep into the world of fragrances. Familiarise yourself with the brands under Shiseido, like Narciso Rodriguez and Issey Miyake. Being able to discuss their unique qualities and stories will show your passion and knowledge, making you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you engaged customers and exceeded their expectations. This role is all about creating memorable experiences, so be ready to share your success stories!
✨Embrace the Brand Values
Understand and align yourself with Shiseido's 'Trust8' principles. Be prepared to discuss how you embody these values in your work. Showing that you can think big, collaborate, and act with integrity will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the training process for new consultants or how the team collaborates to meet sales targets. This demonstrates your genuine interest in the role and the company culture.