Field Trainer - Drunk Elephant

Field Trainer – Drunk Elephant

WHO WE ARE

Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Through our heritage, Shiseido constantly creates high-quality, safe and innovative cosmetics and develops brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World.

YOUR NEXT ROLE:

Supporting our teams across Retail, the Field Trainer – Drunk Elephant is exceptionally placed to orchestrate and shape the overall delivery of key messaging and training for our Drunk Elephant brand. Reporting into the National Education & Events Manager, this role will train and educate DE brand ambassadors who are eloquent in communicating the amazing benefits of Drunk Elephant skincare. This includes product knowledge, sales techniques, and service standards, all with the aim of supporting the delivery of DE sales & productivity levels. Working closely with commercial, marketing and retail, this is a permanent position, based in our fabulous UK Head office in London where we centralise our focus on supporting our business, creating Beauty innovations for a better world.

YOUR RESPONSIBILITIES

• Support the delivery of Drunk Elephant productivity for all POS building consistent animation, events and services.
• Guide the Brand ambassadors & shared associate teams on skincare skills, product knowledge and eventing expertise.
• Share ideas and suggestions, or Brand ambassador/shared associate team development and further coaching, analyse success of training sessions.
• Keep regular communications with the in-store teams virtually, and over the phone.
• Motivate teams to drive eventing, booking and animation in your absence.
• Support brand events and masterclasses across all aspects of event planning, from presentation to product kit and set up organisation.
• Support sales by assisting counters with daily business and exceeding goals.
• Input into strategies with Marketing leads, National Education & Events Manager Skin, and Area Sales & Education Managers to develop, execute and review store action plans.
• Support industry activity, PR and Marketing as required, through content creation, photoshoots, and virtual consultations.
• Coach Brand ambassadors & shared associate teams in-store on behaviours that project the brand image and drive sales.
• Conduct store visits regularly to review programs and goals, assess Brand ambassadors & shared associate teams product knowledge, productivity, selling environment, address areas of challenge, and identify areas for development.
• Manage travel and accommodation within budget and look for the best deals by booking ahead of time.
• Review all travel bookings well ahead of time of departure.
• Gain approval from line manager for flight costs.
• Check in regularly with line manager on progress, keeping up to date with ambassador buy-in.

YOUR BACKGROUND

We value diversity and creativity in all that we do. Your suitability will come through a range of experiences and backgrounds. Specifically, we encourage experiences from the below:

• Experience of working in skincare education.
• Knowledge of the cosmetics industry and various business and staffing models.
• Proven success with coaching and developing others.
• Driven by sales and commercially aware.
• Strong presenter and experienced in working on PR & VIP Events.
• You are an authority in skincare, with a love of learning and a keen eye for industry trends.
• Excellent written and verbal skills.
• Great communication skills with both customers and colleagues, always showing positivity and enthusiasm.
• Working well both in a team and autonomously.
• Willing to travel regularly as per business requirements.
• Proven ability to influence and build strong relationships at all levels of the organization.
• Employee first mentality, with excellent problem-solving, analytical, and communication skills.
• Comfortable working in a fast-paced, evolving environment.

BENEFITS YOU’LL LOVE

• Generous product allocation & discount to spend on our gorgeous products!
• Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off + time off for when you get married or move house PLUS enhanced parental allowance for those big life moments and the chance to buy more through our holiday buy scheme.
• Plan for your future with our 8% matching pension scheme (up to) and life Assurance up to x4 your salary.
• We operate an annual bonus scheme, based on personal development plans and business performance.
• Flexible Fridays, so you can focus on what is important to you.
• Flexible & hybrid work patterns to suit all backgrounds with 60% of your time being in the office.
• Wellbeing programmes including mental health first aiders, free counselling, access to digital GP’s and exclusive retail discounts.
• Monthly access to L&D opportunities to help your continuous development.

INCLUSION HEROS

Together, we can build a vibrant and dynamic team that reflects the diverse world we serve. We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part-time arrangements and any adjustments which you might need to get the best experience whilst at work. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.

OUR HIRING PROCESS

Once you have applied for the role, our in-house recruitment team will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion. If your CV is shortlisted, then you will be contacted by our recruitment team. They will arrange a pre‑screening call, to explore your motivation, suitability and role expectations. After the pre‑screen, your application will be reviewed by the hiring manager. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! In some cases, we may invite you to an assessment centre or to present your ideas in the form of a business presentation.

Please note: If you do not have the right to work in the UK and would require sponsorship for this role then you must ensure you meet UKVI requirements for the position which may include having a degree level qualification. Please reach out if you need further information on this and whether we offer sponsorship.