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- Tasks: Manage daily trading and optimise customer experience for NARS and Shiseido e-commerce sites.
- Company: Join a leading beauty brand with a focus on innovation and premium customer experiences.
- Benefits: Competitive salary, career growth opportunities, and a vibrant team culture.
- Why this job: Be at the forefront of e-commerce in the beauty industry and drive impactful results.
- Qualifications: 3+ years in e-commerce, strong analytical skills, and a passion for beauty.
- Other info: Dynamic work environment with a culture of collaboration and continuous improvement.
The predicted salary is between 50000 - 65000 £ per year.
The Ecommerce Manager will own the day-to-day trading, optimisation, and customer experience of the NARS and Shiseido direct to consumer sites. This role drives performance through data-led decision making and ensures execution excellence across content, merchandising, UX, and onsite optimisation.
Organisation
Reports to: Head of Ecommerce
Contract type: Permanent
Main Responsibilities
- Deliver the DTC sales plan and manage daily, weekly, and monthly site trading for NARS & Shiseido.
- Forecast sales and plan around launches, promotions, and key traffic moments.
- Track core KPIs (traffic, CVR, AOV, revenue, margin, sell through) and take quick, data-led actions.
- Work with supply chain and marketing to ensure accurate product and GWP forecasting for launches.
- Lead all onsite merchandising: PDPs, PLPs, categories, search, navigation, and filters.
- Ensure products are set up correctly, in stock, and optimally sequenced based on insights.
- Maintain a seamless customer journey, positioning the sites as premium brand flagships.
- Run regular site checks to ensure content accuracy and brand consistency.
Content, Campaigns & Site Experience
- Partner with Brand, CRM, and EMEA UX/UI teams to deliver strong storytelling onsite.
- Brief, manage, and publish all onsite content including campaign pages and launch pages.
- Manage onsite promotions (GWPs, bundles, tiered offers, exclusives).
- Coordinate with the EMEA team on new tools, services, and site improvements.
- Use insight tools to understand performance and identify opportunities.
- Analyse customer behaviour and path-to-purchase to drive continuous improvement.
- Partner with SEO / GEO teams to improve organic visibility and optimise key categories.
- Conduct regular audits of the site to ensure consistent branding in line with guidelines, accurate content, and optimal product placement.
Reporting
- Deliver weekly site performance reports with clear insights and next steps.
- Track profitability and margin impact of promotions and trading levers.
- Manage and develop the Ecommerce Intern.
- Encourage a culture of accountability, collaboration, and continuous optimisation in line with Trust8 values.
Profile, Skills and Experience Required
- 3+ years’ experience in ecommerce trading, merchandising, or site management — ideally within beauty, luxury, or premium retail.
- Strong experience driving ecommerce KPIs and improving CVR, AOV, and customer journey performance.
- Hands-on experience with Salesforce Commerce Cloud, CMS tools, and trading dashboards.
- Experience using AB Tasty (or similar A/B testing tools) and Contentsquare (or other behavioural analytics).
- Strong analytical mindset with high proficiency in Excel and GA.
- Highly organised with exceptional attention to detail.
- Passion for the beauty category, digital innovation, and customer-centric thinking.
- Alignment with Trust8: Think Big, Take Risks, Hands On, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success.
E-Commerce Manager employer: Shiseido Company, Limited
Contact Detail:
Shiseido Company, Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Manager
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work with brands you love. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your e-commerce projects and successes. This is your chance to demonstrate how you’ve driven KPIs and improved customer journeys.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s e-commerce strategy. Know their products, recent campaigns, and how they position themselves in the market. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who align with our values. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace E-Commerce Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-Commerce Manager role. Highlight your experience in ecommerce trading and any specific achievements related to KPIs like CVR and AOV. We want to see how you can drive performance!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about the beauty industry and how your skills align with our mission. Share specific examples of how you've optimised customer journeys or improved site performance in previous roles.
Show Off Your Analytical Skills: Since this role requires a strong analytical mindset, don’t shy away from showcasing your experience with tools like Salesforce Commerce Cloud or A/B testing. We love data-driven decision making, so let us know how you've used insights to make impactful changes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Shiseido Company, Limited
✨Know Your Numbers
As an E-Commerce Manager, you'll need to be data-driven. Brush up on key performance indicators like traffic, conversion rates, and average order value. Be ready to discuss how you've used data to make decisions in your previous roles.
✨Showcase Your Experience
Highlight your 3+ years of experience in e-commerce trading or site management, especially within the beauty or luxury sectors. Prepare specific examples of how you've improved customer journeys or driven sales through effective merchandising.
✨Familiarise Yourself with Tools
Make sure you're comfortable discussing tools like Salesforce Commerce Cloud, A/B testing platforms, and analytics software. If you have hands-on experience with these, share how they helped you achieve your goals.
✨Emphasise Collaboration
This role requires working closely with various teams. Be prepared to talk about how you've collaborated with marketing, UX/UI, and supply chain teams in the past. Highlight any successful projects that resulted from teamwork.