Location: London
YOUR RESPONSIBILITIES
- Partner with the business - Act as a trusted advisor to Corporate line managers and employees, providing expert, forward-thinking guidance across all aspects of people management, including succession, performance, engagement, development, and retention.
- Own employee relations - Lead on ER matters with confidence and professionalism, providing end-to-end support and resolution, while escalating complex cases where appropriate.
- Drive policy and best practice - Support the HRBP in evolving HR policies and procedures, ensuring alignment with legislation and best practice, and keeping stakeholders informed and engaged.
- Develop others - Coach and support the People & Culture Coordinator, enabling them to deliver high‑quality HR support and grow their capability.
- Be a data‑driven generalist - Act as a champion for HR data, owning metrics and insights for the Corporate population. You’ll analyse trends, create meaningful dashboards, and translate data into actionable insights that inform strategic decisions.
- Enhance processes - Continuously identify opportunities to improve HR processes, systems, and ways of working to increase efficiency and business impact.
- Contribute to the wider team - Provide support to the Retail population during peak periods, broadening your exposure and experience across the wider business.
- Ensure operational excellence - Oversee HR systems and data integrity in partnership with the HR Coordinator, ensuring smooth processes and reliable reporting.
- Get involved and grow - Take ownership of, and contribute to, a variety of HR projects and initiatives, offering excellent opportunities to expand your skill set and progress your HR career.
YOUR BACKGROUND
- Strong knowledge or employment law and HR practices
- Generalist HR background with proven track record of delivering an effective HR advisory service within a fast changing customer driven environment
- Team orientated, a natural at being able to communicate and build relationships confidently in a clear and engaging way
- Proactive and can‑do attitude, able to work on own initiative and demonstrate tenacity and resilience
- Able to work in a fast‑paced, dynamic environment; excellent time management and organisational skills, being able to meet tight deadlines
- Able to work independently and as part of a team
- Demonstrated analytical thinking, problem solving and decision making skills
- Able to listen to and balance the needs of the employees and the needs of the organization
- Comfortable in providing feedback and positively challenge
- Able to successfully manage change and deal with ambiguous situations
- Able to interact with all levels of management in a fast paced, high growth, changing environment
- Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
BENEFITS YOU’LL LOVE
- Generous product allocation & discount to spend on our gorgeous products!
- Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off + time off for when you get married or move house PLUS enhanced parental allowance for those big life moments and the chance to buy more through our holiday buy scheme
- Plan for your future with our 8% matching pension scheme (up to) and life Assurance up to x4 your salary
- We operate an annual bonus scheme, based on personal development plans and business performance
- Flexible Fridays all year round, so you can focus on what is important to you.
- Flexible & hybrid work patterns to suit all backgrounds with 60% of your time being in the office
- Wellbeing programmes including mental health first aiders, free counselling, access to digital GP’s and exclusive retail discounts
- Monthly access to L&D opportunities to help your continuous development
INCLUSION HEROS
Together, we can build a vibrant and dynamic team that reflects the diverse world we serve.
We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success.
We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work.
We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion.
We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.
