At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join Shiseido, a leader in beauty and self-expression.
- Benefits: Enjoy 30 days holiday, generous commission, and product discounts.
- Other info: Inclusive workplace committed to diversity and employee empowerment.
- Why this job: Be part of a creative environment that values artistry and personal growth.
- Qualifications: Previous retail leadership experience and strong makeup artistry skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Manchester, Selfridges Manchester Trafford
Company: Shiseido
Contract type: Fixed Term Contract, 37.5 hours per week over 5 days
Mission
NARS inspires self-expression, creativity and artistry—bringing high‑fashion, high‑style and forward‑thinking to beauty. As a Supervisor you will bring this vision to our customers on the counter, driving customer engagement and leading the team to achieve business success.
Responsibilities
- Deliver outstanding customer engagement and build strong connections with customers through brand heritage and high‑performance products, securing loyalty to NARS and yourself.
- Coach, develop and motivate the team to meet sales targets and KPIs, providing guidance and support in the absence of the manager.
- Support ongoing training, artistry and customer service processes, ensuring the team is equipped to deliver the NARS experience.
- Maintain daily accountability for team performance and uphold the brand’s standards of service and artistry.
Requirements
- Previous leadership position in a retail business.
- Track record of coaching and developing teams.
- Strong experience in makeup artistry, ideally with a qualification.
- Excellent communication skills and ability to lead a team.
- Ability to drive KPIs and sales targets.
- Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success.
Benefits
- 30 days holiday (including bank holidays), increasing with service.
- Generous discretionary commission scheme.
- Contributory pension scheme – 5% employer contribution.
- Generous product allocation & discount.
- Enhanced parental allowance.
- Life Assurance up to twice your salary.
- Employee referral bonuses.
- Access to Retail Trust.
- Annual performance and development reviews.
EEO Statement
At Shiseido, we are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected and empowered. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, religion or any other characteristic protected by law. We are dedicated to providing equal employment opportunities and ensuring our hiring practices reflect our commitment to diversity and inclusion. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you. As users of the Disability Confident Employment Mandate, we guarantee to interview all disabled applicants who meet the minimum criteria for this position.
