Shirt in a Box in Belfast is seeking a Customer Service Lead to own the post-purchase experience for our UK and US customers.
You will run the support inbox, handle escalations, and lead automation of our AI-assisted helpdesk to deliver fast, accurate replies.
You'll gather customer feedback to inform product, website, and marketing changes, and help scale the team during peak seasons.
#J-18808-Ljbffr
Customer Service Lead: AI-Driven Support & Growth in Belfast employer: Shirt in a Box
Join a dynamic and innovative sports and gifting brand that is revolutionising the vending machine experience in football-focused venues. With a competitive base salary and uncapped commission, you'll thrive in a fast-paced environment that values your sales expertise while offering ample opportunities for personal and professional growth. Our collaborative work culture encourages creativity and direct impact, making it an exciting time to be part of our journey as we expand across the UK, Ireland, and beyond.
