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- Tasks: Lead quality assurance and drive process improvements in a dynamic facilities management environment.
- Company: Join a leading Facilities Management organization making a real impact in Central London.
- Benefits: Enjoy a competitive salary, car allowance, hybrid work, and excellent benefits.
- Why this job: Be part of a team that values quality, safety, and continuous improvement while shaping the future of operations.
- Qualifications: ISO 9001 auditor qualification and 5+ years in quality management are essential.
- Other info: Opportunity to mentor a team and engage with global executives.
The predicted salary is between 39000 - 65000 £ per year.
Senior Quality Manager
Central London – Hybrid 2 days in office
£65,000 basic salary + circa £7,000 car allowance + excellent benefits
Facilities Management
Shirley Parsons are excited to have partnered exclusively with a leading Facilities management organisation who are looking appoint a Senior Quality Manager to their HSEQW division. This person will be responsible for Quality Assurance, implementing management systems and driving process improvements of the quality, health, safety and environmental management systems.
Senior Quality Manager Responsibilities:
- Lead the internal audit program and oversee customer satisfaction survey process to identify areas of improvement and opportunities that will help drive the business forward.
- Manage the Risk Register and risk management process and support the implementation of this across all operations, to drive robust processes to identify and mitigate risk.
- Provide support and advice to regional Operational teams, FM consultancy, FM24 Helpdesk and the global Exec team
- Coordinate annual and periodic Management Reviews of the Quality Management Systems aligned with ISO certifications.
- Manage updates to the internal business processes, Activity Guides and Templates.
- Creation and coordination of the annual audit / inspection schedule. Undertake audits in line with the schedule and create, train and mentor a team of cross-functional internal auditors
- Participate and assist leading external audits on behalf of business for ISO 9001, ISO 14001, ISO 45001 and ISO 27001; and others as applicable.
- Support central teams and Operational teams.
Senior Quality Manager Skills and Experience:
- ISO 9001 auditor / lead auditor qualification and strong experience with ISO 9001 quality management system
- Experience or knowledge of implementing or maintaining ISO 14001 / ISO 45001 (desirable)
- CQI member (desirable)
- Open to industry experience if working in a central function
- Quality Management 5+ years
- Excellent stakeholder communication and engagement skills
- Demonstrated process approach to problem solving and focus on continuous improvement
- Excellent computer skills including Microsoft Office suites and an ability to adapt to learn new non-Microsoft software
Senior Quality Manager employer: Shirley Parsons
Contact Detail:
Shirley Parsons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Quality Manager
✨Tip Number 1
Make sure to highlight your experience with ISO standards, especially ISO 9001, in your conversations. This will show that you have the necessary qualifications and understanding of quality management systems that are crucial for this role.
✨Tip Number 2
Demonstrate your ability to lead audits and manage risk registers during discussions. Share specific examples of how you've successfully implemented processes that improved quality and safety in previous roles.
✨Tip Number 3
Engage with the hiring team by asking insightful questions about their current quality management systems and challenges. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
✨Tip Number 4
Network with professionals in the Facilities Management sector, especially those who have experience with HSEQW divisions. They can provide valuable insights and potentially refer you to opportunities within the organization.
We think you need these skills to ace Senior Quality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ISO 9001 and any relevant qualifications. Emphasize your skills in quality management, risk management, and process improvement to align with the job requirements.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss specific experiences that demonstrate your ability to lead internal audits and manage quality systems effectively.
Highlight Relevant Experience: When detailing your work history, focus on roles where you implemented or maintained quality management systems. Mention any experience with ISO certifications and how you contributed to continuous improvement initiatives.
Showcase Communication Skills: Since excellent stakeholder communication is crucial for this role, provide examples of how you've successfully engaged with teams or clients in previous positions. This will help demonstrate your fit for the Senior Quality Manager position.
How to prepare for a job interview at Shirley Parsons
✨Showcase Your ISO Expertise
Make sure to highlight your qualifications as an ISO 9001 auditor and any experience you have with ISO 14001 or ISO 45001. Be prepared to discuss specific examples of how you've implemented or maintained these standards in previous roles.
✨Demonstrate Your Process Improvement Skills
Prepare to share concrete examples of how you've driven process improvements in quality management systems. Discuss the methodologies you used and the impact your initiatives had on the organization.
✨Engage with Stakeholders
Since excellent stakeholder communication is crucial for this role, think of instances where you've successfully engaged with various teams. Be ready to explain how you navigated challenges and built relationships to achieve common goals.
✨Prepare for Audit Scenarios
Anticipate questions related to internal and external audits. Be ready to discuss your approach to creating audit schedules, conducting audits, and mentoring others in the auditing process. This will demonstrate your leadership capabilities in quality assurance.
