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- Tasks: Lead incident management processes and drive improvements across the organisation.
- Company: Respected telecoms and engineering business with a focus on safety and performance.
- Benefits: 12-month FTC with high potential for permanent role and professional growth.
- Why this job: Make a real impact by enhancing safety and operational efficiency in a dynamic environment.
- Qualifications: Experience in incident response management and strong data interpretation skills.
- Other info: Opportunity to work in a supportive team and develop your expertise in incident management.
The predicted salary is between 36000 - 60000 £ per year.
12 Month FTC – high possibility of becoming permanent. We are seeking an experienced Incident Response Manager to join a highly respected specialist telecoms and engineering business. This pivotal role is responsible for leading the full incident management process—from initial response through to root cause analysis, stakeholder coordination, and driving meaningful lessons learned. The successful candidate will take ownership of incident data, providing clear analysis to identify trends and support continuous improvement across the organisation. While this role sits within a broader function, we are specifically looking for someone whose primary focus is incident response—or who is keen for this to become their main area of expertise.
Key Responsibilities for the Incident Response Manager:
- Lead and manage the response to all operational incidents.
- Oversee root cause identification and ensure robust corrective actions are implemented.
- Coordinate and engage all relevant internal and external stakeholders.
- Produce clear analysis and reporting to highlight patterns, trends, and opportunities for improvement.
- Drive the lessons‑learned process to enhance future performance and safety.
Ideal Candidate Profile for the Incident Response Manager:
- Strong background in incident response management—this should be a core part of your experience.
- Experience or qualifications in Health & Safety (H&S) are highly desirable.
- Experience working in a heavy/high risk industry is desirable but not essential; all industries considered.
- Candidates with broader operational experience will also be considered, provided they can demonstrate exceptional incident management capability.
- Skilled in data interpretation and translating insights into practical actions.
Incident Manager in Reading employer: Shirley Parsons
Contact Detail:
Shirley Parsons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms and engineering sectors. Let them know you're on the lookout for an Incident Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your incident management skills. Be ready to discuss specific incidents you've managed, how you identified root causes, and what corrective actions you implemented. We want to see your expertise shine!
✨Tip Number 3
Showcase your analytical skills! When discussing your experience, highlight how you've used data to identify trends and drive improvements. This is key for the Incident Manager role, so make sure we see your ability to turn insights into action.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and keen to contribute to our incident response efforts.
We think you need these skills to ace Incident Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Incident Manager role. Highlight your experience in incident response management and any relevant qualifications, especially in Health & Safety. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about incident management and how your skills can contribute to our team. Be sure to mention any specific experiences that demonstrate your ability to lead and manage incidents effectively.
Showcase Your Data Skills: Since this role involves analysing incident data, make sure to highlight your skills in data interpretation. Share examples of how you've used data to identify trends and drive improvements in past roles. We love seeing practical applications of your insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Shirley Parsons
✨Know Your Incident Management Inside Out
Make sure you brush up on your incident management knowledge. Be ready to discuss specific incidents you've managed, the processes you followed, and the outcomes. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data to identify trends and improve processes in past roles. Bring examples of reports or analyses you've created, and be ready to explain how they led to actionable improvements. This will highlight your ability to turn data into meaningful insights.
✨Engage Stakeholders Like a Pro
Think of examples where you've successfully coordinated with various stakeholders during an incident. Be prepared to discuss how you communicated effectively and ensured everyone was on the same page. This will demonstrate your ability to manage relationships and drive collaboration.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven lessons learned from past incidents. Share specific instances where you implemented changes based on feedback or analysis. This shows that you're committed to not just managing incidents but also enhancing future performance and safety.
