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- Tasks: Provide a welcoming front desk service and assist patients with queries.
- Company: Friendly GP practice in QueensPark with a supportive team.
- Benefits: Part-time hours, full training, excellent pension scheme.
- Other info: Collaborative environment with opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: GCSEs in English and Maths; NHS experience is a plus.
The predicted salary is between 24000 - 28000 £ per year.
We are currently looking to recruit friendly, reliable, enthusiastic and hard-working Medical Receptionist to work in a friendly GP practice in QueensPark W10. The ideal candidate should be highly motivated and able to work under pressure to provide the best patient service. Must have excellent communication skills and a can-do approach to their work. They must be able to work well on their own as well as being an integral part of our practice team. The post is part time 30.5 hours per week. Full training will be provided. Excellent pension scheme offered.
Main duties of the job:
- Provide a welcoming and efficient front desk service, assisting patients in person with queries and requests.
- Handle incoming telephone calls, booking appointments and directing enquiries appropriately.
- Manage patient enquiries, ensuring they are accurately signposted to the relevant service or clinician.
- Register new patients in line with Practice policies, ensuring all required documentation is completed and processed correctly.
- Process prescription requests using electronic systems, maintaining accuracy and confidentiality.
- Manage incoming electronic documents, including coding, scanning, and filing into patient records in accordance with Practice procedures.
- Support the wider medical team and carry out additional administrative duties as requested by the Practice Managers.
About us:
Our forward-thinking practice consists of 2 GP Partners, 4 salaried General Practitioners, 2 nurses, 2 Healthcare Assistants, and a dedicated administrative team. We maintain a supportive and collaborative working environment, enabling us to operate effectively within a fast-paced setting.
Person Specification:
Qualifications:
- GCSE grade A to C in English and Maths
- Previous experience in the NHS is desirable but not essential
- Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist/Administrator employer: Shirland Road Medical Centre
Contact Detail:
Shirland Road Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient service and teamwork. Think about examples from your past experiences that highlight your communication skills and ability to work under pressure. We want you to shine!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you dress smartly for your interview. A professional appearance shows that you take the opportunity seriously and are ready to represent the practice well.
✨Tip Number 4
Follow up! After your interview, don’t forget to send a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Medical Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and enthusiastic nature shine through. This role is all about providing excellent patient service, so a warm tone can really make your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially if it’s in a medical or administrative setting. We’re looking for someone who can handle pressure and communicate effectively, so give us examples that showcase these skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key skills and experiences are easy to spot. Remember, we’re busy too, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Shirland Road Medical Centre
✨Know the Practice Inside Out
Before your interview, take some time to research the GP practice. Familiarise yourself with their services, values, and any recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. Prepare examples of how you've effectively communicated with patients or colleagues in the past. Practising clear and concise responses will demonstrate your ability to handle queries and requests efficiently.
✨Demonstrate Your Can-Do Attitude
The job requires a positive and proactive approach. Think of instances where you've gone above and beyond in previous roles. Share these stories during your interview to highlight your reliability and enthusiasm for providing top-notch patient service.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like managing a difficult patient or juggling multiple tasks. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to work under pressure, which are crucial for this role.