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- Tasks: Provide a welcoming front desk service and assist patients with queries.
- Company: Friendly GP practice in QueensPark with a supportive team.
- Benefits: Part-time hours, full training, excellent pension scheme.
- Other info: Dynamic role with opportunities for personal growth.
- Why this job: Join a collaborative environment and make a difference in patient care.
- Qualifications: GCSEs in English and Maths; NHS experience is a plus.
The predicted salary is between 24000 - 28000 £ per year.
We are currently looking to recruit friendly, reliable, enthusiastic and hard-working Medical Receptionist to work in a friendly GP practice in QueensPark W10. The ideal candidate should be highly motivated and able to work under pressure to provide the best patient service. Must have excellent communication skills and a can-do approach to their work. They must be able to work well on their own as well as being an integral part of our practice team. The post is part time 30.5 hours per week. Full training will be provided. Excellent pension scheme offered.
Main duties of the job
- Provide a welcoming and efficient front desk service, assisting patients in person with queries and requests.
- Handle incoming telephone calls, booking appointments and directing enquiries appropriately.
- Manage patient enquiries, ensuring they are accurately signposted to the relevant service or clinician.
- Register new patients in line with Practice policies, ensuring all required documentation is completed and processed correctly.
- Process prescription requests using electronic systems, maintaining accuracy and confidentiality.
- Manage incoming electronic documents, including coding, scanning, and filing into patient records in accordance with Practice procedures.
- Support the wider medical team and carry out additional administrative duties as requested by the Practice Managers.
About us
Our forward-thinking practice consists of 2 GP Partners, 4 salaried General Practitioners, 2 nurses, 2 Healthcare Assistants, and a dedicated administrative team. We maintain a supportive and collaborative working environment, enabling us to operate effectively within a fast-paced setting.
Person Specification
- Qualifications: GCSE grade A to C in English and Maths.
- Previous experience in the NHS is desirable but not essential.
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist/Administrator in City of Westminster employer: Shirland Road Medical Centre
Contact Detail:
Shirland Road Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Administrator in City of Westminster
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient service and teamwork. Think about examples from your past experiences that highlight your communication skills and ability to work under pressure. We want to see how you shine!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you’re aiming to be the friendly face at the front desk!
✨Tip Number 4
Follow up! After your interview, don’t hesitate to send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining their fantastic team!
We think you need these skills to ace Medical Receptionist/Administrator in City of Westminster
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and enthusiastic nature shine through. A warm tone can make a big difference in how we perceive your fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles that involved patient service or administrative tasks, as this will show us you're ready for the fast-paced environment of our practice.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication skills come across effectively. This is your chance to demonstrate how well you can convey information!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Shirland Road Medical Centre
✨Know the Practice Inside Out
Before your interview, take some time to research the GP practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. Prepare examples of how you've effectively communicated with patients or colleagues in the past. Think about times when you resolved conflicts or handled difficult situations with a friendly approach.
✨Demonstrate Your Ability to Work Under Pressure
The role requires working in a fast-paced environment, so be ready to discuss how you manage stress and prioritise tasks. Share specific instances where you successfully juggled multiple responsibilities while maintaining a high level of service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they handle patient feedback. This shows you're engaged and serious about finding the right fit for both you and the practice.