At a Glance
- Tasks: Manage relationships with EU/UK carriers and drive performance improvements.
- Company: Join a dynamic logistics company focused on innovation and inclusivity.
- Benefits: Competitive salary, remote work options, and a commitment to fair compensation.
- Other info: Work remotely and enjoy excellent career growth opportunities.
- Why this job: Be the bridge between carriers and teams, making a real impact in logistics.
- Qualifications: 3-5 years in partner management with strong communication skills.
The predicted salary is between 82400 - 118450 € per year.
Shipping & handling responsibilities
- Own the day-to-day commercial relationships with EU/UK carrier partners, including Royal Mail, DPD, Evri, and others as the network grows.
- Identify opportunities for expansion with our existing portfolio of carriers.
- Manage contract compliance, rate monitoring, and performance tracking across your carrier portfolio.
- Handle escalations and issue resolution, operating as the bridge between carrier contacts and internal teams (Product, Engineering, Support, and Sales).
- Identify and surface commercial and compliance risks proactively, driving resolution before issues escalate.
- Participate in carrier QBRs, partner introductions, and new product scoping conversations.
- Maintain accurate documentation for carrier agreements, integration requirements, and operating procedures.
- Work closely with the Director and above to align priorities with broader Carrier Partnerships strategy.
Your shipping requirements:
- 3–5 years of experience in partner management, account management, or commercial partnerships — preferably in logistics, e-commerce, or SaaS.
- Background in strategic relationship management, not operations — you understand how carrier networks work without having built your career inside them.
- Experience with EU or UK carriers and familiarity with international logistics dynamics and cross-border compliance.
- Experience working with commercial agreements and building relationships within large organizations.
- Strong organizational skills with the ability to manage multiple priorities independently across time zones.
- Clear, confident communicator with both technical and commercial stakeholders.
- Proactive problem-solver who drives issues to resolution without losing the strategic thread.
- Moderate technical fluency — comfortable with API documentation and able to support technical discussions when needed.
Our Compensation Policy:
We believe compensation is a custom experience and are committed to fair and equitable compensation practices. The standard base pay range for this role is min is €82,400.00 and max €118,450.00 (we tend to anchor at the mid point €103,000.00).
Sail through the process:
Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@shippo.com.
Shippos in the wild:
Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.
Carrier Account Manager employer: Shippo
At Shippo, we pride ourselves on being an exceptional employer that values inclusivity and employee growth. Our remote-first culture allows you to work from anywhere, fostering a flexible environment where you can thrive professionally while maintaining a healthy work-life balance. With competitive compensation packages and a commitment to fair practices, we empower our Carrier Account Managers to build meaningful relationships and drive impactful results in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Carrier Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and e-commerce sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the carriers you’ll be working with. Knowing their strengths and weaknesses will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've resolved issues in past roles, especially in partner management or account management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Carrier Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Carrier Account Manager role. Highlight your experience with EU/UK carriers and any relevant commercial partnerships you've managed. We want to see how your background aligns with our needs!
Showcase Your Communication Skills:As a clear communicator, it's essential to demonstrate this in your written application. Use concise language and structure your thoughts logically. Remember, you’ll be liaising with both technical and commercial stakeholders, so let that shine through!
Highlight Problem-Solving Abilities:We love proactive problem-solvers! In your application, share examples of how you've tackled challenges in past roles, especially those related to carrier management or compliance. This will show us you're ready to drive issues to resolution.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Shippo
✨Know Your Carriers
Before the interview, do your homework on the EU/UK carriers mentioned in the job description, like Royal Mail and DPD. Understand their services, strengths, and any recent news about them. This will show that you’re genuinely interested and knowledgeable about the industry.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed commercial relationships. Highlight how you’ve navigated challenges and built strong partnerships. This is crucial for a Carrier Account Manager role, so make sure to have specific stories ready.
✨Be Ready for Technical Discussions
Brush up on your technical fluency, especially around API documentation and logistics software. Be prepared to discuss how you can support technical conversations with both internal teams and carrier partners. This will demonstrate your ability to bridge the gap between technical and commercial stakeholders.
✨Problem-Solving Mindset
Think of scenarios where you’ve proactively identified and resolved issues before they escalated. During the interview, share these examples to illustrate your problem-solving skills. This will resonate well with the company’s need for a proactive approach in managing carrier relationships.
