Senior IT (Infrastructure) Engineer London

If interested in this role, please send us your CV and covering letter outlining why you would be suitable for this position and your salary requirements to Salary is dependent on experience.

We are now seeking a Senior Infrastructure Engineer to join us on a permanent basis. The successful candidate will be enthusiastic, a quick learner and have a desire to develop in a friendly and supportive Insurance company. This is a great opportunity for someone to join a friendly and evolving IT department, using their proven experience in on-premise and Azure architecture and eagerness to drive improvements in our Infrastructure to take us to the next level.

We also have a hybrid working model (minimum 2 days in the office).

Overall responsibility of the Role:

To ensure the effective and efficient functioning of Shipowners\’ IT systems, taking a lead role in the provision of excellent customer service, technical support, and proactive maintenance and leading initiatives and small projects to enhance and upgrade technical infrastructure.

Role Responsibilities:

1. Provide excellent customer service and 2nd and 3rd line support to customers to agreed Service Levels, including logging, triaging and reviewing Incidents, problems, Service Requests and Change Requests.
2. Ownership of the diagnosis and resolution of complex IT issues, critical Incidents and events.
3. Own, create, and maintain documentation for IT systems including technical guides, processes, procedures and department policies.
4. Proactively contribute to, and be responsible for, the implementation of continuous improvement initiatives for the IT Support function and overall IT department.
5. Ownership of the delivery of agreed small technical IT projects and initiatives, planning and co-ordinating resources as required.
6. Provide input to, and review, system design and architecture.
7. Mentoring of junior team members and collaboration with cross-functional teams, with the potential for management responsibilities over time.
8. Assist out-of-hours with support cover, release implementation, and critical issues.

Skills & Experience Required:

Must have extensive experience in:

1. Azure and M365 administration including IAM, ESLZ, Intune, AVD & Exchange Online.
2. Virtualisation platforms (VMware, Hyper-V).
3. Backup & Disaster Recovery (Veeam, Cohesity & Zerto).
4. Enterprise hardware solutions and architecture (server, SAN, switch, VLAN, firewall).
5. Scripting & Automation (PowerShell).
6. Change Management processes – Collaborate with the Change & Release Teams, supporting both projects changes as well as DEV/TEST environment requirements/issues/improvements.
7. Security-first mindset – Knowledge of zero-trust architecture & vulnerability management.

Nice to have experience in:

1. IaC – Terraform, Bicep.

Soft Skills:

1. Problem-solving & troubleshooting : Quickly identifying and resolving complex issues.
2. Communication skills : Explaining technical concepts to non-technical stakeholders.
3. Project management : Planning and executing infrastructure projects.
4. Proactive mindset : See a problem and want to fix it, taking ownership.

Candidates must be eligible to work in the UK.

Due to the large numbers of responses we receive, it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 3 weeks please assume you have been unsuccessful on this occasion.

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