At a Glance
- Tasks: Support 3PL partners, manage operations, and drive results for a leading fulfilment platform.
- Company: Join ShipBob, a fast-growing tech company revolutionising e-commerce fulfilment.
- Benefits: Enjoy medical benefits, life assurance, pension scheme, and access to AI tools from day one.
- Other info: Hybrid role with opportunities for professional growth and continuous learning.
- Why this job: Make a real impact in a high-performance culture while growing your career.
- Qualifications: 4-6 years in operations or e-commerce fulfilment; strong relationship-building skills.
The predicted salary is between 29700 - 36300 £ per year.
As a member of the ShipBob Team, you will grow with an ownership mindset. We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
Collaborate with peers and leaders alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
Experience a high-performance culture and clear purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
Location: This is a hybrid role based primarily on-site at our Kettering, UK (Iron Mountain) location, with occasional travel to nearby partner sites.
Working Timings: Afternoon shift (2:00 - 10:00 pm UK time).
Role Description: The role is an individual contributor responsible for developing and supporting our partner fulfillment centers to ensure they are all performing to the necessary standards. This role will oversee new startup functions including project management, systems training, and equipment set up. The Operations Support Manager will build solid partnerships with new and existing 3PL partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services. This role reports to the Senior Operations Support Manager.
What you’ll do:
- Supporting our 3PLs: Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality. Reinforce training materials, on an ongoing basis, provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services.
- Troubleshoot: Find and course-correct. Support the relationship to handle questions, requests, and issues related to onboarding at ShipBob as a 3PL partner site.
- Adoption: Inspire 3PL partner use of key ShipBob features and tools/dashboard. Work with the 3PLs to ensure quality closure of internal tickets.
- Supporting the execution of best-in-class operations: Timely and accurate inbound operations that support fulfillment operations to commence accurately. Provide accurate, visual, and detailed feedback to our merchants in case of expectations misalignment.
- Supporting our Merchants: Nail key performance indicators (KPIs). Help 3PL partners achieve all key metrics which foster a world-class merchant experience.
- Supporting our Internal Customers: Support the operational support team in getting timely responses to operational queries, resolving escalations, and providing general status updates.
What you will bring to the table:
- Demonstrated ability to build solid relationships and get business done.
- Patience/resilience: Knack for teaching and helping 3PL partners, ensuring adoption of ShipBob SOPs, tools, and WMS systems.
- Minimum 4-6 years of operations, e-commerce fulfillment experience, or a fast-paced environment.
- Advanced understanding of either outbound or inbound fulfillment operations.
- Ability to be on-site up to 90% of the time, including weekends and nights, if necessary.
- Intermediate skills with Microsoft Office tools (MS Excel).
- Must have access to a vehicle for travel needs between locations.
Perks & Benefits: Medical and wellness benefits, life assurance, income protection, pension scheme.
About You: Building the world’s leading full-stack fulfillment platform is challenging work. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.
Operations Support Manager in England employer: Shipbobinc
At Shipbobinc, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in our first UK Inbound Hub located in Kettering. Employees benefit from comprehensive medical and wellness coverage, life assurance, and a robust pension scheme, alongside ample opportunities for professional growth and development within a supportive team environment. Join us to make a meaningful impact while enjoying the unique advantages of working in a pioneering logistics hub.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager in England
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Shipbobinc and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Shipbobinc!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Shipbobinc keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Support Manager in England
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Shipbobinc:This is your chance to really connect with the team at Shipbobinc. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Shipbobinc
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Shipbobinc.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Shipbobinc that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Shipbobinc. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
